ISSRRN000395 - Application Tech Support Practitioner

THE WORK: Join us in creating a supportive environment where you can build knowledge and participate in problem-solving discussions. You will have the opportunity to engage with various aspects of Service Desk Management, fostering a culture of collaboration and innovation. We are excited to welcome individuals who are eager to learn and grow in this dynamic field. Your journey starts here, and we cannot wait to see the impact you will make!

Assist in monitoring and maintaining service desk operations to ensure optimal performance.
Support users by addressing inquiries and resolving issues in a timely manner.
Contribute to the development of documentation and training materials for service desk processes.

HERE'S WHAT YOU WILL NEED:

Beginner proficiency in Service Desk Management.
Beginner proficiency in Service Desk Voice Support.
It is advantageous to have prior experience in relevant related skills.

BONUS POINTS IF YOU HAVE:

Intermediate proficiency in Customer Service.
Beginner proficiency in Technical Troubleshooting.
Intermediate proficiency in Communication Skills.
Beginner proficiency in Time Management.
Intermediate proficiency in Problem Solving.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.