IT Administration Associate

We are seeking an IT Administrator to manage end-user devices, internal IT infrastructure, and security tools at Maxwell. This role involves laptop and peripheral provisioning, remote and on-site IT support to employees, IT asset tracking, and coordination with vendors, along with managing basic network and security configurations. The ideal candidate is hands-on, organized, and able to communicate effectively in English, Hindi, and Kannada.

Asset & Device Management

• Set up, configure, and maintain laptops, desktops, and peripherals (monitors, docks, headsets, etc.)
• Install, update, and troubleshoot Windows & Linux operating systems.
• Maintain accurate IT asset inventory and handle device assignment/return.

Employee IT Support

• Provide on-site and remote support for hardware, software, VPN, and connectivity issues.
• Assist with user onboarding/offboarding (account setup, access rights, email, etc.).
• Support basic network troubleshooting within office premises.

Security & Systems Management

• Manage Firewall rules, MDM / endpoint security systems, and Zero Trust Network Access (ZTNA) tools.
• Monitor system alerts, escalate incidents, and support internal security compliance.

Vendor & Coordination

• Coordinate with local vendors for hardware procurement, servicing, and AMC.
• Manage repairs, warranty claims, and ensure timely follow-up.

Documentation

• Maintain SOP documentation for IT processes.
• Log incidents, asset assignments, and maintain clear support records.

Must-Have-Requirements

• 1–3 years of experience in IT Support / IT Administration role.
• Strong knowledge of Windows and basic Linux administration.
• Hands-on experience with laptops/peripheral troubleshooting and networking basics.
• Google Workspace (GWS) admin skills — user provisioning, groups, access policies.
• Experience managing Firewall / MDM / Endpoint Security / ZTNA tools.
• Ability to communicate clearly with non-technical users.
• Language: Fluent in English conversational in Hindi/Kannada.

Nice-to-have-Requirements

• Basic scripting abilities (PowerShell or Bash).
• Familiarity with ISO27001 or other IT security compliance environments.
• Experience documenting SOPs or IT workflows.
• Ability to independently manage vendor follow-ups and negotiations.