IT Analyst

About us 

Join RamSoft (www.ramsoft.com), a collaborative and innovative SaaS medical software company that is developing and selling novel cloud and cloud-native RIS/PACS software platforms for radiologists worldwide. We’re a global business with 200+ employees located worldwide, and we are growing quickly.

Job Summary

We’re excited to invite an Azure-certified professional to join our dynamic and collaborative team. As an IT Analyst – Azure Expert, you will play a crucial role in delivering high-quality Level 2 product support, ensuring seamless customer onboarding, and executing platform service installations. This position is ideal for someone who combines strong technical proficiency with a proactive and customer-first mindset.

What will you do in
RamSoft?

• Provide L2 product support for Azure-based services and internal platforms.
  

• Handle customer onboarding requests, ensuring smooth and timely setup.
  

• Perform Platform Service (PS) installations, configurations, and updates.
  

• Collaborate with cross-functional teams to troubleshoot and resolve escalated issues.
  

• Maintain documentation related to support processes, onboarding workflows, and standard installations.
  

• Monitor and report on service performance, ensuring adherence to SLAs.
  

• Participate in knowledge-sharing and contribute to the continuous improvement of support operations.
  

Required Qualifications & Skills:

• AZ-104: Microsoft Azure Administrator certification is mandatory.
  

• Strong understanding of Azure infrastructure, including Virtual Machines, Networking, and Storage.
  

• Proven experience in Level 2 (L2) technical support roles.
  

• Familiarity with support ticketing systems and incident management tools.
  

• Excellent troubleshooting and problem-solving skills.
  

• Effective communication skills to engage with internal teams and external customers.
  

• Ability to work independently as well as collaboratively in a team environment.
  

Preferred Qualifications:

• Experience with PowerShell scripting or other automation tools.
  

• Exposure to ITIL processes and service management frameworks.
  

• Prior experience in a customer-facing support role.
  

RamSoft offers a casual work environment, flexible work hours, and a competitive compensation and benefits package. RamSoft Inc. is an equal-opportunity employer and is committed to fostering an accessible and inclusive environment for employees and customers. If you require any accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms, or other accommodations), please let our HR department know and we will work with you to meet your needs.