IT Analyst

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. 

Further information at ZEISS India.

Desktop Engineer – Job Description

Role Overview:
The Desktop Engineer is responsible for providing end-user IT support, ensuring reliable workstation functionality, and assisting with basic infrastructure tasks. The role requires strong troubleshooting capabilities, hands-on experience in passive/active networking, ITSM processes, and foundational VMware knowledge to support Server and Network L3 teams.

Key Responsibilities

1. End-User Support

• Install, configure, and troubleshoot desktops, laptops, and handheld devices.
• Resolve OS, application, user account, printer, and peripheral issues.
• Handle incidents, problems, and service requests using the ITSM platform (ServiceNow / ManageEngine / JIRA).
• Ensure SLA compliance with proper documentation and ticket updates.

2. Networking – Passive & Active

• Perform RJ45 crimping, patching, cable tracing, and structured cabling activities.
• Manage rack patch panels, network points, and cable dressing.
• Coordinate with Network L2/L3 teams for escalated issues.

3. Network Troubleshooting

• Diagnose and resolve LAN/WAN issues, network drops, and connectivity failures.
• Perform network port checks, VLAN assignments, and interface status verification.
• Troubleshoot IP conflicts and general network performance issues.

4. Networking Knowledge

• LAN / WAN fundamentals.
• IP addressing and subnetting.
• VLANs, trunk/access ports, STP basics.
• DHCP / DNS understanding.
• Basic firewall concepts (policies, rules, access).
• Co-ordinate with firewall team for access or policy checks.

5. Basic VMware & Server Support

• Basic understanding of VMware vSphere / ESXi environments.
• Ability to:
  • Perform VM power on/off, resource checks, and basic health monitoring.
  • Check datastore availability and host connectivity (L1 checks).
  • Assist L3 Server or Network team with preliminary diagnostics.
• Escalate critical issues with proper logs and observations.

6. Additional Responsibilities

• Support IT onboarding activities for new users.
• Maintain hardware inventory and asset management records.
• Coordinate with external vendors for repairs and AMC services.
• Maintain IT documentation, SOPs, and troubleshooting guides.

Required Skills & Qualifications

• 1–3 years of experience in Desktop Support / IT Operations.
• Strong L1 knowledge in passive and active networking.
• Hands-on experience with ITSM tools and processes.
• Basic understanding of VMware to support Server/Network teams.
• Good communication skills and ability to work under pressure.
• Strong analytical and troubleshooting abilities.

Your ZEISS Recruiting Team: