IT & QA Desktop Support

Key Responsibilities

1. User
   ID creation, modification, deactivation, unlocking, and password reset
   activities.
   
2. User
   privilege management and access rights administration.
   
3. Creation
   and maintenance of privilege groups.
   
4. ITSM
   ticket logging and closure management.
   
5. Support
   in SOP preparation and User Management documentation.
   
6. Date
   and time synchronization of manufacturing equipment.
   
7. Recipe
   management activities.
   
8. System
   backup and restoration support.
   
9. Maintaining
   authorized user lists.
   
10. Applying
    Windows security controls on manufacturing equipment.
    
11. Audit
    trail review support.
    
12. User
    management review support for QA teams.
    
13. Support
    during software validation activities.
    
14. CAPA
    and deviation handling support.
    
15. SOP
    training support.
    
16. Manufacturing
    equipment qualification support.
    
17. Technical
    support during machine breakdowns.
    
18. Audit
    trail review through Admin IDs post batch completion.
    
19. Inkjet
    printer message editing through Admin access.
    
20. Parameter
    setting modifications in machines/instruments through Admin IDs.
    
21. Monthly
    Moisture Analyzer calibration support.
    
22. HMI
    unlock activities for FBE machines through Admin access.
    

Requirements

1. Required
   Skills
   

1. Basic
   understanding of Windows systems and desktop troubleshooting.
   
2. Understanding
   of user access management and password policies.
   
3. Exposure
   to Pharma/Manufacturing IT systems preferred.
   
4. Knowledge
   of SOP documentation and compliance processes preferred.
   
5. Good
   written and verbal communication skills.
   
6. Ability
   to work in shift operations.
   
   
   
   
   

2. Educational
   Qualification
   

Graduation
along with better written communication skills will be an added advantage.