IT Business Partner

Division

Information Technology

Department

Information Technology

Sub Department 1

Job Purpose

The IT Business Partner - SCM is responsible for the development, product lifecycle management and support of Supply Chain applications globally covering Demand/Planning/Procurement processes.

Key Accountabilities (1/4)

Application design, build and delivery

• Ensure in-depth technical understanding of SCM solutions, applications, and end to end business processes so as to have the capability to propose system changes, process transformations in line with the evolving business requirements. Need to have understanding of the three major applications IBP, SAP and PPDS.


• Evaluate new technologies, propose innovative solutions to deliver business objectives.


• Propose, Design and Manage support models, ensure delivery of aligned SLAs for Incident, Change, Request Management for the delivered solutions working with partners.


• Keep monitoring of the Support packs, Version upgrade and patches of the all applications SAP, IBP, PPDS and C-IDS with the updated compatibility matrix.


• Keeping track of the security updates of all these applications

Key Accountabilities (2/4)

Engage with stakeholders

• Multi-Functional teams across regions eg. Commercial teams, SCM Teams, Continuous Improvement etc. and also IT Business Partners and other IT Verticals.


• Regional Business Teams: Demand/Planning/Procurement digital transformation initiatives from technology/data perspective


• Work with Solutions, SCM teams to build a Data strategy to ensure we have comprehensive visibility of all SCM and Procurement processes and leverage the data to personalize future interactions, improve our ROI.

Key Accountabilities (3/4)

Strategy & Planning

• Understand current application landscape transformation, define Roadmap of enterprise applications needed to have best in class Demand/Supply/ Procurement processes across the globe.


• Determine opportunities to implement / scale applications across regions where there are similar business processes.


• Build business cases for implementation of tactical solutions where necessary keeping in mind the future Roadmap.


• Secure budgets, resources and align timelines collaborating strongly with multi functional teams across Cipla

Key Accountabilities (4/4)

Project management & Execution

• Track committed project timelines, milestones, budgets, scope deliverables and business outcomes.


• Ensure that key performance indicators, success criteria are aligned with the desired outcomes.

Major Challenges

• Scaling up solutions across regions - which will also need standardization / transformation of business processes. Working with the Central Planning team to Increasing the adaptability across all regions.


• Driving Data Hygiene maintain Data standards ensuring clean data help for the Dashboards and Analytics  

Key Interactions (Internal)

• Lead – Demand Planning Excellence


• Central Planning Team


• Business stakeholders


• IT business partners


• IT Infrastructure, Verticals, Solutions, Technical Delivery

Key Interactions (External)

• SAP – Enterprise Wide Application


• Vendor partners for business intelligence, Microsoft implementation


• SAP – IBP / PPDS / Ariba and other modules


• Various other live CSV

Key Decisions

• Customizing solution (if so to what extent) vs Standardizing/Transforming business process


• Scaling Global solution to other regions vs implementing a Local solution


• SLAs, Commercial negotiations with partners

Education Qualification

Graduate in IT / Computer Science stream, Post graduate degree / diploma preferred

Relevant Work Experience

• 6 + years of work experience across related technology platforms and project management.


• Experience with SCM/CRM/Demand Planning/Supply Planning/ Procurement solutions like SAP, SAP-IBP, PPDS in Pharma domain.