About the Department:
Operations Team is the backbone of the company as management of day
to day running of all the centers relies on their shoulders. Their
major KRA’s include smooth onboarding and management of clients and
taking care of them during their office stay with AltF CoWorking.
Other responsibilities include providing ultimate customer and visitor
experience during the visit, showing the coworking center. The whole
vendor management for smooth running of operations of the center also
lies on the department’s shoulder.
Job Role:
• To support the IT network infra for 10+ Co -working Centers across Hyderabad.
• Proactively responsible for identifying and manage L1 & L2
support requirements across all locations.
• Provide Level -1/2 support and troubleshooting to resolve issues
pertaining to all IT infrastructure.
• Maintaining and administering IT networks, including hardware,
software applications and configurations.
• Troubleshooting, diagnosing and finding solutions to potential
network and system issues on daily basis.
• Conducting regular maintenance tasks, such as installing software
patches and performing network upgrades.
• Responsible and accountable for the smooth running and management
of network infrastructure which includes ISP, Switches, Routers,
Wireless Controllers, Access Points, Network Printers etc.
• Communicating and collaborating with third -party vendors that
provide services to ensure networks operate as per expectations
• Act as primary SPOC to address various ADHOC alterations in
existing network like laying of cables, making connectors for UTP
cables, DVR cables, setting up printers for clients. Also, should
support in Devices mounting & unmounting.
• Assuring seamless internet availability to all over clients in
multiple locations.
• Maintain IT Asset of the organizations as per office guidelines.
• Ensuring and maintaining connectivity of different networks.
• Coordination with ISP Vendors in case of any network outage to
see the resolution as per agreed SLA.
• Perform network maintenance and system upgrades including service
packs, patches, hot fixes and as the part of preventive maintenance
schedules weekly, monthly or as per office guidelines.
• Should be able to support in supervising the Active/Passive
vendor working onsite for setting up AltF new centers.
Requirements
• Working knowledge on Hardware & Networking - Switches, Access
Points, WLC, Passive works, L1 & L2 support, Network Printers,
Desktops, CCTV, DVR, NVR, Access Controls etc.
Skill Sets
• L1 & L2 Support
• Network Troubleshooting and monitoring.
• Problem solving and analytical thinking
• Time management skills
• Proactive approach
Education Qualification: Graduate with Certificate in Hardware
& Networking from reputed institutions
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