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IT Executive

Job Description - IT Executive


 



  • Experienced in managing Predictive Dialer technology.

  • Able to effectively communicate and comprehend instructions in English.

  • Knowledge of voice telecommunications technologies, including PBX, ACD, AOD, IVR, Chat, SMS, Predictive Dialers and Voicemail.



  • Excellent working knowledge of MS Office suite including Word, Excel, PowerPoint & strong written communication skills. 

  • The CRM Delegated Administrator is responsible for managing, configuring, supporting, troubleshooting, strategizing and creating custom solutions for the all CRM applications that are related to the Call Center. 

  • Act as Technical and systems liaison between EBS and Client IT and Operations staff.  Lead all technical aspects of client project  on-boarding.

  • Act as company's internet police, monitoring internet and email-use while ensuring adherence to company's usage policies.

  • Desired but not required: experience with VoIP and website designing. 


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