2

IT Freshers for Service Desk Management|| Bangalore

salary Salary :

₹25,000 monthly

icon building Company : 2coms
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - IT Freshers for Service Desk Management|| Bangalore

Title: Service Desk Management Executive (Voice)

Location: Bangalore (Work From Office)
Job Type: Full -Time


Industry: IT Service Desk / Customer Support / Voice Process


Job Description:

We are hiring experienced resources for a Service Desk Management (Voice) role with a leading multinational company in Bangalore. The role involves managing service desk functions, acting as a single point of contact for service users, and delivering high -quality customer support across multiple service channels.


Key Responsibilities:

  • Manage one or more customer service or service desk functions

  • Act as the primary point of contact for users reporting issues, requesting information, access, or other services

  • Provide customer support through voice, digital, self -service, and automated channels

  • Ensure timely issue resolution in line with SLA and process guidelines

  • Deliver excellent customer service and maintain service quality standards



Requirements

Experience:

  • Technical graduate freshers are eligible

Education:

  • Graduation is mandatory

  • IT graduates preferred with basic troubleshooting knowledge

Language Requirement:

  • Excellent verbal communication skills

  • Proper email etiquette

  • No MTI (Mother Tongue Influence)

Other Requirements:

  • Strong problem -solving and analytical skills

  • Excellent customer service skills

  • Willingness to work in night shifts

  • Work From Office only

Other details regarding this job:

·         Location: Bangalore (Work From Office only)

·         Age Criteria: Open /
As per company policy

·         Gender: Male
& Female candidates can apply

·         Eligibility: Graduation is mandatory/ IT graduates preferred

·         Graduating Year: Any year of pass -out (No restriction)

·         Shift: Night
shifts

·         Payroll: Direct
payroll of the company (MNC)

·         Communication: Excellent verbal English communication required

·         Proper
email etiquette is mandatory

·         No Mother
Tongue Influence (MTI)

·         Salary: Upto ₹25,000
CTC Maximum salary for technical graduate freshers

·         Relocation: Relocation is not available.




Benefits

  • Salary: Upto ₹25,000
    CTC Maximum salary for technical graduate freshers

  • Both -way cab facility

  • Provident Fund (PF)

  • Employee State Insurance (ESI)

  • Opportunity to work with a leading MNC



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