IT Head

ROLE OVERVIEW

We are seeking an accomplished IT, Infrastructure & Cybersecurity Head to lead Agivant's enterprise IT backbone — spanning cloud, data center, network, and cybersecurity. This is a high -impact leadership role demanding equal parts strategic vision and operational accountability, with measurable ownership across infrastructure availability, information security, asset lifecycle, and client -facing IT governance.

KEY RESPONSIBILITIES

Infrastructure & IT Operations

• Maintain 99.9% infrastructure uptime through proactive monitoring, HA design, and robust incident response.
  
• Life cycle management for desktop and cloud SaaS applications like Office 365, Zoho etc. with regular patches/upgrades/feature releases and license management.
  
• Automate service desk, access provisioning, alerting, patching, and IT policy enforcement; enforce SLAs for all IT requests.
  
• Own Backup & Disaster Recovery readiness with regularly tested RTO/RPO targets.
  
• Lead 24x7 operations with ITIL -aligned processes to minimize MTTR and unplanned downtime.
  

Cybersecurity & Compliance

• Execute enterprise cybersecurity strategy across network, endpoint, identity, and data protection layers.
  
• Own audit, assessment, and certification renewal cycles for ISO 27001/BS 7799, SOC 2, PCI -DSS, and NIST.
  
• Awareness of data protection requirements such as CCPA/GDPR/DPDP.
  
• Drive DLP controls to prevent unauthorized software usage and content/data leakage; ensure zero Critical/High vulnerabilities remain unresolved beyond 15 days.
  
• Prevent unauthorized usage of software, content leakage, shadow AI.
  
• Information security compliance for the entire workforce on a regular and continuous basis.
  
• Mandate and track 100% workforce InfoSec certification completion across the organization.
  

Asset Lifecycle & License Optimization

• Maintain full hardware and software asset lifecycle visibility via a centralized ITAM system; ensure zero billing -hour loss due to asset delays.
  
• Conduct regular license audits to reduce unused software spend; ensure certified, compliant disposal of all EOL hardware.
  

Client -Facing IT Governance

• Conduct bi -monthly compliance audits for all client -issued laptops and lead migration to a centralized digital vault.
  
• Ensure onboarding -offboarding asset recovery within 48 hours; actively contribute to client RFPs on InfoSec.
  

Cloud Architecture & Emerging Tech

• Own cloud architecture roadmap across AWS, Azure, and hybrid environments; drive migrations with optimized TCO.
  
• Lead DC/DR planning, HA, and BCP; champion DevOps, Kubernetes, and AI/ML -powered IT automation.
  
• Liaison with tech vendors for appropriate hardware/software necessary for optimal functioning of the business and continuous improvement in reducing cost through governance, integrity, and best practices
  

Requirements

WHAT YOU BRING

Must -Haves

• 10–15 years in Enterprise IT, Cloud Architecture, and Cybersecurity; 5+ years in a leadership role.
  
• Hands -on expertise in managing cloud (AWS/GCP/Azure), desktops, devices, and network.
  
• Proven experience with SOC, SIEM, VAPT, incident response, DLP, and ITAM programs.
  
• Track record of client -facing compliance audits, RFP support, and DR/BCP implementation.
  
• Strong Information Security Strategy and program management capability across large vendor ecosystems.
  

• Certifications: CISSP, ISO 27001 Lead Auditor, AWS Solutions Architect, PMP, ITIL v4, CCNP, Fortinet NSE 4–6.
  
• Experience with VMware HA/DRS/SRM, vROPS, vRA, and modern observability platforms.
  
• Background in IT services organization.