IT Head

We are looking for an experienced IT leader to spearhead its digital transformation journey. The IT Head will be responsible for the end‑to‑end management of SAP S/4 HANA across all modules and for driving enterprise‑wide automation to improve efficiency, agility and data‑driven decision‑making. The role requires an individual with a deep understanding of manufacturing and supply‑chain processes, a digital‑first mindset, and the ability to integrate multiple SaaS platforms into a cohesive technology ecosystem.

Key Responsibilities

1. SAP S/4 HANA Leadership

· Integration & Enhancement: Lead the integration and continuous improvement of SAP S/4 HANA modules (PP, MM, SD, FICO, QM, PM, WM etc.) across manufacturing, warehousing, inventory management, production planning, accounting and preventive maintenance.

· System Optimisation: Ensure high availability, performance and security of SAP environments. Plan and execute upgrades, patches, migrations and enhancements in line with business requirements and industry best practices.

· Process Alignment: Translate business processes into SAP workflows & champion best‑practice standardisation

· Training & Change Management: Develop user training and support programmes to maximise adoption of SAP functionality and ensure data quality.

2. Process Automation & Efficiency

· Opportunity Identification: Work with functional leaders to analyse end‑to‑end processes and identify opportunities for automation and digital improvement across manufacturing, warehousing, inventory management, production planning, maintenance, finance, document management and expense management.

· Hands‑on Implementation: Deploy automation solutions (e.g., RPA, IoT, machine‑learning‑driven forecasting and scheduling tools) that reduce manual effort, improve accuracy and shorten cycle times.

· Continuous Improvement: Establish a framework for measuring process efficiency and implement dashboards/metrics to drive ongoing improvements.

3. Data & Analytics

· Business Intelligence: Own the BI platform and data warehouse; develop and maintain dashboards and self‑service analytics tools that provide actionable insights for executives and functional teams.

· Data Governance: Establish policies and standards for data quality, master‑data management and data security. Ensure that operational and financial data are reconciled across SAP and other systems.

· Advanced Analytics: Champion the use of predictive and prescriptive analytics (e.g., demand forecasting, predictive maintenance, spend analysis) to inform strategic decisions.

4. SaaS Platforms & Digital Ecosystem

· Platform Management: Oversee the portfolio of non‑SAP SaaS platforms, including HRMS, retail POS, vendor & customer portals, sales force automation (SFA), document management (DMS) and expense management. Ensure these systems are secure, scalable and integrated with SAP.

· Integration & Interoperability: Design and maintain APIs and middleware to ensure seamless data flow between SAP and all SaaS applications. Prioritise a single source of truth and avoid data silos.

· Vendor & Contract Management: Manage relationships with SaaS vendors, negotiate contracts and service‑level agreements, and monitor performance. Evaluate new platforms and technologies that align with the company’s digital‑first strategy.

5. IT Infrastructure & Security

· Hybrid Infrastructure Management: Own the on‑premises and cloud infrastructure (servers, networks, storage, databases, end‑user devices). Drive cloud adoption and resource optimisation across AWS/Azure, as appropriate.

· Cyber‑Security & Compliance: Implement and enforce information‑security policies, disaster‑recovery plans and regulatory compliance. Conduct regular risk assessments and security audits.

· End‑User Computing & Service Management: Ensure availability and reliability of end‑user devices and support services. Implement ITIL/ITSM practices to deliver consistent, high‑quality service.

6. Strategic Leadership & Digital Mindset

· Technology Vision: Define and execute a multi‑year IT strategy that aligns technology investments with business objectives and drives a digital‑first culture.

· Budgeting & Resource Management: Develop and manage the IT budget, ensuring cost‑effective use of resources. Plan for capital and operational expenditures and track ROI on digital initiatives.

· Team Development: Lead, mentor and develop a high‑performing IT team. Foster a culture of innovation, collaboration and continuous learning. Set clear KPIs and conduct regular performance reviews.

· Stakeholder Management: Partner with executive leadership, department heads and external partners to prioritise projects, manage expectations and communicate progress.

Requirements

Qualifications & Experience

· Education: Bachelor’s degree in Computer Science, Information Technology or related field; Master’s degree or MBA preferred. Professional certifications (SAP, cloud certifications) are advantageous.

· Experience: 15+ years in IT roles with at least 3 years in leadership within manufacturing or consumer‑goods industries. Demonstrated hands‑on experience in SAP S/4 HANA implementation and management across multiple modules.

· Technical Skills:

· Deep knowledge of SAP architecture, integration technologies (IDoc, OData, EDI), and enhancement tools.

· Strong understanding of process automation (RPA tools, workflow automation, IoT platforms).

· Experience with cloud platforms (AWS/Azure/GCP), API management and middleware (e.g., SAP PI/PO, CPI).

· Exposure to data‑analytics platforms (Power BI, Tableau, SAP Analytics Cloud) and data warehousing.

· Familiarity with cybersecurity frameworks and compliance regulations.

· Soft Skills:

· Strategic thinker with a digital‑first, innovation mindset.

· Excellent leadership, communication and stakeholder‑management skills.

· Strong problem‑solving and project‑management abilities and ability to drive organisational change

Key Competencies

· Digital & Analytical Orientation: Passion for leveraging technology and data to improve business outcomes.

· Operational Excellence: Commitment to process efficiency, standardisation and continuous improvement.

· Collaborative Leadership: Ability to inspire cross‑functional teams and break down silos.

· Integrity & Accountability: High level of professionalism and ethical standards.

Adaptability: Comfortable operating in a dynamic, fast‑growing environment and exploring new technologies