IT Help Desk Technician

The IT Help Desk Technician at Lytegen is responsible for providing first-line support to our employees, ensuring that any technical issues are resolved quickly and efficiently. This role is essential in maintaining operational continuity by assisting with a range of IT problems, from hardware malfunctions to software glitches.

As an IT Help Desk Technician, you will utilize your technical expertise and excellent interpersonal skills to troubleshoot issues, guide users through solutions, and enhance their overall technology experience. If you are enthusiastic about technology and thrive in a fast-paced environment, we invite you to apply!

Key Responsibilities

• Respond to incoming support requests via phone, email, and in-person communication.
• Troubleshoot and resolve hardware, software, network, and printing issues.
• Assist users with various applications, including Microsoft Office Suite and custom business software.
• Document all interactions and resolutions in the service desk management system.
• Follow up on pending issues and maintain communication with users until resolved.
• Set up and configure new hardware, including desktops, laptops, and peripherals.
• Participate in IT projects, including system upgrades and deployments.
• Provide orientation and training to new users on IT systems and tools.
• Maintain inventory of IT equipment and assist with asset management processes.
• Stay informed of new technologies and recommend improvements to existing systems and processes.

Requirements

• Experience: 1-3 years of experience in an IT support or technical help desk role.
• Technical Skills:
• Familiarity with Windows and macOS operating systems.
• Basic understanding of networking concepts, including TCP/IP, DNS, and DHCP.
• Experience with common desktop applications such as Microsoft Office and Google Workspace.
• Knowledge of ticketing systems and remote support tools.
• Soft Skills:
• Strong communication and interpersonal skills.
• Customer-centric attitude with a commitment to user satisfaction.
• Ability to work effectively in a team environment and independently.
• Education:
• Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
• Certifications:
• CompTIA A+, Microsoft Certified Professional (MCP), or equivalent certification is a plus.

• Competitive salary package aligned with experience.
• Opportunity to lead IT operations for a fast-growing international company.
• Exposure to global teams and international projects.
• Ability to build and shape IT processes from the ground up.
• Career growth opportunities in leadership and technical specialization.
• Collaborative, high-performance culture that values innovation and results.