IT Help Desk Technician

The IT Help Desk Technician at SkySun plays a vital role in providing technical support to our staff and ensuring a smooth and efficient IT experience. This position requires a proactive and knowledgeable individual who can troubleshoot various hardware and software issues, helping to keep our operations running seamlessly.

Your expertise will be crucial in resolving end-user issues, maintaining IT documentation, and contributing to the overall improvement of our technology systems. If you are passionate about technology and customer service, we want you on our team!

• Respond promptly to user inquiries and support requests through various channels.
• Diagnose and resolve technical issues related to hardware, software, networks, and peripherals.
• Provide support for common software applications and corporate tools.
• Document issues and solutions in the ticketing system for future reference.
• Assist in setting up new equipment, including installation and configuration.
• Maintain a high level of customer satisfaction through effective communication.
• Assist with IT projects and system updates as necessary.
• Train and onboard new employees on IT systems and tools.
• Keep an inventory of IT equipment and perform audits as needed.

Requirements

• Experience: 3-5 years in IT support or technical help desk role.
• Technical Skills:
• Proficiency in Windows and macOS operating systems.
• Understanding of networking principles (e.g., TCP/IP, VPN).
• Familiarity with common business software such as Microsoft Office and cloud applications.
• Experience with ticketing systems and remote troubleshooting tools.
• Soft Skills:
• Excellent communication and problem-solving skills.
• Strong customer service orientation and patience.
• Ability to work collaboratively in a team setting.
• Education:
• A degree in Computer Science, Information Technology, or a related field is preferred.
• Certifications:
• CompTIA A+, ITIL, or similar certification is desirable.

• Competitive salary package aligned with experience.
• Opportunity to lead IT operations for a fast-growing international company.
• Exposure to global teams and international projects.
• Ability to build and shape IT processes from the ground up.
• Career growth opportunities in leadership and technical specialization.
• Collaborative, high-performance culture that values innovation and results.