IT IS Service Desk Analyst

This role is for one of the Weekday's clients

Min Experience: 2 years

Location: Delhi

JobType: full-time

We are seeking a motivated HR Helpdesk Administrator to provide critical first-level support for a newly implemented HR system. This role acts as the primary point of contact for employees, managers, and HR teams, ensuring smooth resolution of HR-related queries and issues. It is ideal for someone with 1–2 years of experience in helpdesk or customer support, strong problem-solving skills, and an interest in HR operations. You will play a pivotal role in maintaining excellent service standards while supporting system users and internal HR teams across multiple regions.

Key Responsibilities

• Serve as the first point of contact for HR system users, addressing inquiries via email, phone, HR tool, and mobile application.
• Provide 24x7 support to employees and managers, resolving or escalating HR administration issues as appropriate.
• Assist in creating, updating, and managing contracts, job postings, and internal mobility requests.
• Support the creation and amendment of positions on the HR portal.
• Generate country-level HR reports and metrics to support operational decision-making.
• Proactively identify and escalate priority issues following the defined escalation matrix.
• Coordinate with global stakeholders across multiple countries to ensure timely resolution of queries.
• Contribute to testing, refining, and improving HR service processes to enhance system usability and service delivery.

What Makes You a Great Fit

• 1–2 years of experience in helpdesk, customer support, or HR administration roles.
• Strong problem-solving abilities and the capacity to handle inquiries efficiently in a high-volume environment.
• Excellent communication skills to liaise effectively with employees, managers, and HR teams.
• Ability to work independently while managing multiple tasks and priorities.
• Comfortable using HR tools, reporting systems, and digital platforms for tracking and issue resolution.
• Detail-oriented, proactive, and committed to delivering a high-quality customer experience.
• Eager to contribute to process improvement and enhance the effectiveness of HR support services.