IT Network Services Assistant

Key Responsibilities:

1.       Technical
Support: Provide first -level support for hardware and software issues,
assisting users with troubleshooting and problem resolution.

2.       System
Maintenance: Assist in the installation, configuration, and maintenance of
computer systems and peripherals.

3.       User
Management: Help manage user accounts, permissions, and access controls in
various systems.

4.       Documentation:
Maintain accurate records of IT inventory, software licenses, and user
documentation.

5.       Training:
Assist in training staff on new software and technologies, ensuring they have
the necessary skills to use IT resources effectively.

6.       Network
Support: Support network maintenance and troubleshooting, including
connectivity issues and basic network configurations.

7.       Backup
and Recovery: Help with data backup processes and recovery procedures to ensure
data integrity.

Requirements

Qualifications:

 Education: Bachelor's degree in Computer
Science, Information Technology, or a related field is preferred; relevant
certifications can be beneficial.

 Experience: 3 -5 years’ experience in IT
support or a related role.

 Skills: Strong problem -solving skills, good
communication abilities, and a basic understanding of computer systems and
networks.

Preferred Skills:

 Familiarity with operating systems (Windows,
macOS, Linux) and common software applications.

 Basic knowledge of networking concepts and
troubleshooting.

 Customer service experience is a plus.

 Work Environment:

 Typically a fulltime role in an office
setting, with potential for remote support.

 May require occasional afterhours work to
address urgent technical issues.