IT Operations Analyst II

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Job Information

Job Code: 00270497

Job Family: Information Technology

Job Function: IT Operations

Short Description

Provides technology and infrastructure services support to the business and works with IT organizations and 3rd party service providers to ensure that 'best in class' services are provided to the end users and that procedures are standardized and aligned with industry best practice and the IT Information Library framework. May have any of the following responsibilities: ensures day-to-day operational support with IT corporate policy while meeting the organization's expectations; establishing, monitoring, and publishing service level metrics and managing all operational escalations that fall within their boundaries; monitors project status, prepares activity and progress reports, and identifies and resolves problems which may impact the project results; consults with business area management regarding application alternatives, security, software usage, capacity planning, training, recovery and backup procedures; provides centralized systems operational support, administration, installation and maintenance of telecommunications networks; performs technical analysis of software, hardware, and transmission systems for voice communications; resolves network problems utilizing structured troubleshooting methods, techniques and tools; prepares and maintains standard operating procedures for the network, technical specifications and documents, drawings, and systems documentation; participates in the evaluation of vendor proposals and the benefits of changes in hardware, communications protocols, access methods, and the procurement of software and equipment; provides guidance, assistance, coordination and follow-up on client questions, and resolves problems or malfunctions of all systems applications, hardware and software. Works with limited guidance on projects within defined criteria. Provides solutions to a diverse range of moderately complex problems.

Experience

Education

Preferred Certifications

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.