IT Operations Analyst II

Job Track Description:

• 4+ years of experience in application support with good communication skills


•  


• Desired Skills: 


•  


• Should have worked in Application support


• Ability to research issues and derive solutions from existing knowledge base


• Ability to document newly derived solutions clearly and concisely for the benefit of the other team members/customer.


• Will require to work in US hours shift and or weekend shift on a rotational basis


• Monitor service platforms by available monitoring tools


• Initiate troubleshooting activities if something wrong is found by monitoring


• Answer service-related questions and feedback from users thru email and phone


• Provide user access control and termination, as and when requested


• L1 and L2 ticket handling, basic troubleshooting, and incident resolution wherever possible


• Should be good at handling bridge calls.


• Basic Knowledge of Windows Services.


• Knowledge of Linux is an added advantage 


• Should be flexible enough to learn new process as and when required.


•