IT Service Desk Engineer

Company Overview:

nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions allow surgical organizations to streamline their revenue cycle processes, reduce administrative burden, and improve financial outcomes. Join over 1,100 surgical organizations that trust nimble solutions and its advisors to bring deep insights and actionable intelligence to maximize their revenue cycle. 

Key Responsibilities 

• Provide Tier 1-2 IT support for hardware, software and connectivity issues viaticketing system,chat, phone and remote sessions 
• Manage  Windows and macOS desktops/laptops including imaging, configuration,patching, and lifecycle management 
• Administer Active Directory accounts, groups, and permissions for user onboarding,offboarding, and access changes 
• Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) and troubleshoot configuration issues 
• Diagnose and resolve network connectivity problems including VPN, Wi-Fi, and printer issues 
• Maintain asset inventory and track hardware assignments, warranties, and replacements 
• Escalate complex issues to senior engineers with clear documentation of troubleshooting steps taken 
• Create and maintain knowledge base articles and standard operating procedures for common issues 

Ensure all support activities comply with HIPAA requirements for handling sensitive healthcare data  

Required Qualifications 

• 2+  years of IT help desk or desktop support experience 
• Strong  troubleshooting skills across Windows 10/11 and macOS environments 
• Experience  with Active Directory user and group management 
• Proficiency with Microsoft 365 administration and support 
• Familiarity with ticketing systems (ServiceNow, Jira Service Desk, Freshdesk, or similar) 
• Basic  networking knowledge (TCP/IP, DNS, DHCP, VPN) 
• Excellent communication skills with patience for non-technical users 

Preferred Qualifications 

• CompTIA  A+ or similar IT support certification 
• Experience supporting remote/hybrid workforces 
• Familiarity with HIPAA compliance requirements in IT environments 
• Experience with endpoint management tools (Intune, SCCM, Jamf) 

ITIL Foundation certification or IT service management experience