IT Service Manager // Mumbai // Exp:5 - 8 years

Requirements

• Incident / Problem / Change / Service Request management
  
• Service Level Management and Reporting
  
• Extraordinary communication and coordination skills
  
• Strong analytical skills
  
• Steering and constantly improving the most
  efficient run model for IT applications
  
• Taking responsibility for stable operations based
  on Service Management guidelines according to ITIL
  
• Having in-depth knowledge and operational
  experience in setting up and further design service standards and
  processes as well as with the industrialization of global services
  
• Collaborating and coordinating with AMS and other
  IT units as well as (business) stakeholders across different sections on a
  global level
  
• Monitoring services according to Company, IT- and
  ‘Application Managed Services’ standards
  
• Ensuring that products in your responsibility
  fulfil global IT Compliance, Security as well as Service Management standards.
  
• Establishing and maintaining operational
  methodologies and processes in assigned area of responsibility and review
  them regularly for effectiveness and efficiency.
  
• Acting as a multiplier and coach in the ‘Application
  Managed Services’ community of Service Managers and Application Support
  Specialists regarding standards and processes
  
• Managing external service providers according to
  outsourcing contracts incl. continuous service improvements across all
  ITIL disciplines in line with mandatory Munich REs and AMS standards
  
• Reporting and measuring external Service Provider
  Deliverables with Munich RE internal tool landscape according to Service
  Level (SLA) and Key Performance Indicators (KPIs)
  

• University degree in a technical discipline or
  IT-related education with several years of professional working experience
  
• Deep experience in IT Service Management and in managing
  of global distributed teams.
  
• Good experience in provider management of outsourced
  services with off-, near- and onshore delivery across all ITIL disciplines
  incl. wide reporting and monitoring skills
  
• Sound knowledge of our reinsurance IT application
  portfolio incl. IT application landscape
  
• Preferably basic knowledge of SAP, .Net and
  Microsoft application development methodologies, application lifecycle and
  (Azure) cloud management
  
• Pronounced analytical, conceptual and planning
  skills as well as ability to work independently and practically
  
• Knowledge of hybrid cloud architectures -
  especially based on IaaS and PaaS services
  
• Excellent command of English and German
  
• Team player and clear customer focus, open to
  establish new ways of working