IT Solutions Manager

We are seeking a dynamic and versatile IT Solutions Manager
to lead the execution of our technology strategy and operations while remaining
actively involved in hands -on delivery. This role requires a unique combination
of strategic vision, project leadership, and technical expertise. The
successful candidate will drive IT initiatives that enable business growth,
ensure security and compliance, and optimize systems and processes across our
global, cloud -based organization.

Key Responsibilities

Strategic Leadership & Governance

• Develop
  and execute IT strategies aligned with business objectives.
  
• Create
  technology roadmaps and implementation plans; present to senior leadership
  for alignment and approval.
  
• Evaluate
  emerging technologies (e.g., AI, automation, advanced analytics) for
  business value and integration potential.
  
• Foster
  collaboration between IT and other departments to support business
  agility.
  
• Establish
  robust IT governance, processes, and policies to ensure efficiency and
  compliance.
  

IT Operations & Infrastructure

• Oversee
  the performance, reliability, and scalability of IT systems, cloud
  infrastructure, and M365 ecosystem.
  
• Manage
  hardware and software lifecycles, ensuring cost efficiency and alignment
  with business needs.
  
• Ensure
  business continuity and disaster recovery plans are maintained and tested.
  
• Provide
  hands -on support where required, troubleshooting technical issues and
  assisting teams directly.
  

Security & Compliance

• Design,
  implement, and maintain IT security policies, controls, and practices.
  
• Conduct
  and coordinate regular security audits, risk assessments, and
  vulnerability scans.
  
• Ensure
  compliance with GDPR, ISO 27001, and other relevant regulations.
  
• Lead
  or coordinate responses to security incidents, ensuring remediation and
  lessons learned.
  
• Promote
  a strong security culture through awareness and training programs.
  

Project & Vendor Management

• Lead
  IT and cross -functional projects from initiation through delivery,
  ensuring scope, timelines, and budgets are met.
  
• Oversee
  the implementation, configuration, and optimization of ERP systems to
  support business operations.
  
• Partner
  with departments to align ERP functionality with operational needs.
  
• Manage
  upgrades and integrations, ensuring minimal disruption to business.
  
• Provide
  technical guidance and hands -on troubleshooting support for ERP -related
  issues.
  
• Coordinate
  with external service providers and internal teams to deliver successful
  outcomes.
  
• Select
  and manage technology vendors; negotiate contracts and service levels.
  
• Monitor
  project progress, risks, and dependencies, providing regular status
  updates to stakeholders.
  

Problem Resolution & Continuous Improvement

• Serve
  as the escalation point for complex IT issues.
  
• Implement
  process improvements to enhance service quality and agility.
  
• Monitor
  service levels and ensure timely resolution of incidents.
  
• Drive
  initiatives to enhance data management and knowledge sharing across the
  organization.