About Fusion Practices
Fusion Practices is an award-winning Oracle Cloud consultancy delivering transformation programmes across the UK, Europe, Middle East and Asia.
Our achievements include:
- AI Champion of the Year Award Winner
- Innovation of the Year Award Winner
- Employee of the Year Award Winner
- Oracle Managed Support Partner of the Year Award Winner
- Finalist – Women in Technology Awards
- Finalist – Best Development Team of the Year
We are recognised for combining Oracle Cloud expertise, Artificial Intelligence, automation, managed services and delivery excellence to help organisations transform finance, HR and operational processes.
Our customer base includes Higher Education, Research Organisations, Public Sector Bodies, Healthcare Organisations, Housing Associations, Financial Services Organisations and Commercial Enterprises.
As we continue to grow, we are looking for an outgoing, highly organised and relationship-focused professional to join our Alliance Team and help strengthen our strategic relationship with Oracle and other key organisations.
Role Overview:
We are looking for a detail-oriented and proactive IT Support & Website Administrator to manage and maintain our business-critical WordPress websites, provide day-to-day IT support, assist with ISO audit activities, and support basic network security operations. This role is hands-on and broad — the primary focus is WordPress website management and change tracking, with supporting responsibilities across IT helpdesk, compliance assistance, and network security.
Key Responsibilities:
Website Administration (Primary)
• Maintain, update, and troubleshoot WordPress websites. Identify and resolve front-end issues using HTML, CSS, and JavaScript.
• Track and document all changes made to websites — including plugin updates, theme modifications, content changes, and configuration updates — maintaining a clear change log.
• Handle plugin/theme updates, security patches, and regular backups. Optimise site performance (speed, uptime, mobile responsiveness).
• Manage and configure hosting environments (e.g., GoDaddy, Cloudways). Enforce and monitor website security best practices.
• Implement and maintain Zoho integrations (CRM, Forms, SalesIQ, MA, Campaigns, etc.). Set up and maintain contact forms, chat widgets, and lead tracking systems using Zoho Sales IQ & MA.
• Configure and monitor Google Analytics, Search Console, and other SEO tools. Manage and improve on-page and technical SEO. Track and report website traffic, engagement, and conversions.
• Collaborate with marketing/content teams to ensure SEO-friendly design and structure. Liaise with third-party vendors (hosting providers, domain registrars, etc.).
IT Support:
• Provide first-line IT helpdesk support to end users — hardware, software, Microsoft 365, and connectivity issues.
• Maintain an inventory of IT assets and track support tickets to resolution. Assist with basic network monitoring and flag anomalies.
• Support configuration and maintenance of network devices (switches, access points, routers), help maintain network documentation including topology diagrams, IP registers, and device inventories.
• Follow and enforce basic security hygiene practices across the office network.
• Support the team in preparing documentation, evidence, and records required for ISO 27001 audits.
• Assist in maintaining policy documents, control registers, and audit trails. Help coordinate internal audit activities and follow up on action items and non-conformities.
Requirements
Required Skills & Experience:
• Minimum 3 years of Proven experience managing multiple WordPress websites.
• Strong working knowledge of WordPress CMS, front-end technologies (JavaScript, HTML5, CSS3).
• Familiarity with hosting environments (cPanel, DNS, SSL certificates, backups).
• Experience with SEO principles and tools (Yoast, Rank Math, Google Search Console).
• Ability to troubleshoot plugin conflicts, page errors, and responsive design issues.
• Experience with basic website security practices (Word Fence, reCAPTCHA, etc.).
• Working knowledge of Microsoft 365 (Outlook, Teams, SharePoint) for IT support tasks.
• Familiarity with ISO 27001 documentation and audit processes is an additional advantage.
• Basic understanding of networking concepts (LAN, Wi-Fi, switches, IP addressing).
• Familiarity with automation tools like Zapier or Zoho Flow. Basic understanding of PHP and MySQL is preferable.
• Strong sense of website UX and performance. Good communication skills to coordinate with internal teams and vendors.
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