We are looking
for a proactive and hands -on IT Support Engineer to serve as a point of contact
for all technology -related needs within the organization.

•        Manage IT helpdesk tickets and
provide timely resolutions

•        Laptop and application setup
and troubleshooting issues such as account lockouts and password reset

•        Install, configure, and update
authorized software applications as per organizational policies and following
due process

•        Maintain inventory of IT assets
and software licenses and manage allocations

•        Perform maintenance of IT
assets as required, coordinating with vendor where necessary

•        Proactively perform support
activities and assessments to maintain stability

Requirements

•        M365 Admin certifications or
experience

•        Experience with IT
troubleshooting

•        Solutioning mindset, willing to
coordinate with various teams and aligning on solution

•        Attention to detail and
following processes correctly to ensure compliance

•        Working knowledge of MS Excel

•        Bachelor’s degree in
Information Technology, Computer Science, or a related field (or equivalent
practical experience).

•        2–4 years of experience in an
IT support or systems administration role

•        Industry certifications such as
Microsoft 365 Certified: Exchange / Intune / SharePoint administrator.

•        Prior experience working in an
IT services or consulting company