IT Support Engineer

Description

Key Responsibilities

• Provide first-line and second-line technical support for Microsoft 365, Azure services, and endpoint environments
• Troubleshoot issues related to Exchange Online, Teams, OneDrive, SharePoint Online, and Azure AD (Entra ID)
• Administer and support SharePoint Online, including site management, permissions, document libraries, and basic governance practices (must-have skill)

• Experience with: 
• Power Automate / Power Apps 
• API-based integrations 
• Manage user lifecycle activities, including provisioning, access control, and license assignment in M365
• Support and maintain Azure-based resources and identity services
• Diagnose and resolve hardware, software, and connectivity issues across desktops, laptops, and mobile devices
• Monitor ticket queues and ensure adherence to SLA-driven support models
• Escalate complex incidents to specialized teams when required
• Assist Cloud, Security & Compliance: -
• Support management of Data Loss Prevention (DLP) policies across Microsoft 365
• Assist in maintaining data security controls, including sensitivity labels and information protection policies
• Support endpoint security solutions (e.g., Microsoft Defender, Intune policies)
• Possess basic understanding of Cloud-Native Application Protection Platforms (CNAPP), including:
• Visibility into cloud security threats
• Vulnerability management concepts
• Risk prioritization across cloud environments
• Ensure adherence to organizational IT security standards and compliance requirements

Desired Skills & Experience

• 5+ years of progressive experience in systems administration 
• Strong hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) and Azure AD / Entra ID
• Mandatory experience in SharePoint Online administration
• Familiarity with Microsoft Intune / Endpoint Manager
• Basic understanding of Azure infrastructure and cloud concepts
• Exposure to security and compliance features in M365 (DLP, Defender, Conditional Access)
• Foundational knowledge of CNAPP tools and cloud security posture management

 Education  

• A Master’s or Bachelor’s degree in Computer Science, or an equivalent qualification, is highly desirable. 
• Microsoft certifications related to SharePoint, M365, or Power Platform