IT Support Engineer

Company : Power Bridge Systems

Job Type : Full Time

Hyderabad, India

Job Description - IT Support Engineer

The Information Technology Specialist II supports computing devices, software applications, and lab equipment. This role provides technical assistance, manages support tickets, troubleshoots hardware and software issues, and conducts end -user training. Additionally, it contributes to maintaining hardware and software standards, manages inventory, and assists with password resets. This position is the second -level position within the Technology Support Specialist series with specific requirements in experience, training, and skills.

Requirements

Key Responsibilities:

Troubleshoot and resolve hardware, software, and
network issues.
Provide remote technical assistance through
various channels.
Manage support helpdesk tickets, ensuring timely
resolution or escalation for complex issues.
Offer technical advice to end -users and provide
technology -related training.
Document solutions for technical difficulties in
the helpdesk system.
Assist with software installations following
site technology standards.
Manage hardware inventory and issue purchase
requests.
Perform tasks related to hardware setup,
troubleshooting, repair, and replacement.
Independently handle computer software
installation and configuration.
Provide end -user training on hardware and
software usage.
Configure and maintain computing devices,
operating systems, and software.
Collaborate with L3 to identify and troubleshoot
complex issues.
Respond to complex end -user software and
hardware problems.
Deploy, install, maintain, troubleshoot, and
repair hardware components.
Evaluate hardware and software requirements
based on site standards.
Monitor user behavior related to technology
assets.
May be responsible for projects and managing
specific server roles (e.g., WSUS, WDS, File Sharing, backups).

Education and Experience:

3 years of experience working in a corporate network
environment and/or systems support, diagnosing and troubleshooting end -user
software/hardware problems, and/or performing routine systems
maintenance.

Skills and Abilities:

Advanced troubleshooting skills in desktop MS
Windows OS, network systems, computer communications (e.g., LAN, WAN, VoIP,
Wi -Fi, virtual systems).
Proficiency in computer diagnostics,
maintenance, installation, and repair
Strong analytical and communication
skills.
Ability to work independently with minimal
supervision.

Benefits

• Health insurance coverage for Self, Spouse, and Kids

• Retirement savings plan with employer matching contributions

• Opportunities for professional development and advancement within the organization

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.