As a Support Executive, you play a crucial role in diagnosing and resolving technical issues, ensuring seamless operations for our customers who use our Enterprise software. This role also entails Applications configuration, account setup, network configuration and support for Document Management System of Efalia, France sold in India. The role occasionally requires on-site supervision, clients meetings and installations.
Responsibilities
Drive technical issue resolution to ensure optimal customer experience.
Accurately log and communicate all issues to end users in a timely manner.
Prioritize and manage customer incidents and service requests effectively.
Document technical knowledge through comprehensive notes and manuals.
Manage Computer and Applications configuration, account setup, and network configuration within the office environment.
Key Requirements (Desired Skills & Experience)
Experience: 2 years and above of relevant experience in a similar role.
Technical Skills:
Proficiency in Windows and good to have knowledge of Linux / Ubuntu.
Working knowledge of Office 365, Active Directory, printer/scanner troubleshooting, and basic network troubleshooting.
Familiarity with MSSQL, MySQL and understanding of NoSQL databases.
Understanding of Windows Servers (2016, 2019, or other relevant versions) and web servers like IIS and Apache Tomcat.
Experience in enterprise-level applications and their unique support requirements.
General Skills:
Strong understanding of computer systems, mobile devices, and various tech products.
Ability to diagnose and troubleshoot basic technical issues.
Familiarity with remote desktop applications, help desk, and ticketing software.
Excellent communication skills.
Willingness to learn and adapt to new technologies.
About Us
Our Client is a dynamic IT solutions provider with a focus on wireless products catering to various industries, including hospitals, hotels, resorts, manufacturing units, and more. Our office is located in Mahim, Mumbai. We are seeking talented individuals to join our team and contribute to our newly evolving wireless products business vertical.
All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.
Be the first to receive the latest Others Full-Time Jobs in India.
Setup your job alert:
By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime.
Skip
Your email job alert is now active!