IT Support Officer

About Us:

We are a dynamic and fast-growing financial technology group headquartered in Manchester, United Kingdom, with an established presence across the UK, Europe, Canada, Australia, Pakistan, and Bangladesh. Our group, encompassing ACE Money Transfer and ACE Union, operates across two regulated verticals: Electronic Money Services (EMI) and Cross-Border Remittances.

Through our digital platforms, including mobile apps, web portals, and APIs, we deliver a comprehensive range of regulated financial services. These include digital payments, e-wallets, electronic money issuance, prepaid cards, mobile top-ups, bill payments, and international money transfers, designed to serve both individual and business customers in over 100 countries. By leveraging cutting-edge technologies such as AI for fraud detection, automation for seamless transactions, and partnerships with global leaders like Mastercard, we provide secure, user-friendly, and accessible financial solutions that adapt to the evolving needs of a global customer base.

As we scale our EMI and remittance operations amid 2025's fintech landscape—marked by real-time payments, embedded finance, blockchain integration, and sustainability initiatives—we are building a leadership team to drive innovation, regulatory compliance, and excellence across our dual-regulated ecosystem.

Job Summary:

We are looking for a motivated and detail-oriented IT Support Officer to join our IT team. The ideal candidate will assist in providing technical support, troubleshooting hardware and software issues, maintaining IT systems, and ensuring smooth daily operations. This position offers an excellent opportunity to gain hands-on experience in a professional IT environment and develop technical and problem-solving skills.

Key Responsibilities:

• Provide first-level technical support to end-users via in-person, email, or remote tools.
• Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
• Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and other peripherals.
• Support user account management, password resets, and access requests through Active Directory or similar systems.
• Install and update software applications as per company policies.
• Assist with network troubleshooting and connectivity support (LAN/Wi-Fi).
• Ensure compliance with IT policies, procedures, and security standards.

Required Skills & Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Basic knowledge of Windows and macOS operating systems.
• Familiarity with networking fundamentals (LAN, IP addressing, routers, switches).
• Understanding of Microsoft 365, Active Directory, and basic IT security concepts.
• Strong problem-solving and communication skills.
• Ability to work collaboratively in a fast-paced environment.
• Willingness to learn new technologies and take initiative in problem-solving.