IT Support Specialist

We are looking for a proactive IT Support Specialist to join our Bhopal team. The role involves handling technical support requests, troubleshooting IT issues, and assisting international clients. Strong communication skills and a problem -solving mindset are essential.

Key Responsibilities

• Provide technical support to clients and internal teams.
  
• Troubleshoot hardware, software, and system -related issues.
  
• Manage and respond to requests through a ticketing system.
  
• Assist with laptop setup, software installation, and system configuration.
  
• Maintain documentation of issues and resolutions.
  

Requirements

• Bachelor’s degree (preferred in IT or a related field).
  
• Minimum 1 year of IT support experience.
  
• Experience working with ticketing/support management systems.
  
• Strong verbal and written communication skills to support clients from UK and UAE.
  
• Basic understanding of data analysis and reporting.
  
• Willingness to learn new technologies and adapt quickly.
  
• Comfortable working in rotational shifts when required.
  
• Strong troubleshooting and problem -solving skills