IT Support Specialist

• Serve as the first point of contact for support requests via the Service Portal and phone.
  
• Clarify, screen, and resolve user-reported issues.
  
• Maintain and update support documentation and knowledge base articles.
  
• Provide 2nd level support for a wide range of business-critical applications.
  
• Liaise with internal product teams and external vendors to coordinate issue resolution.
  

Requirements

• Experience with ITSM tools and support processes.
  
• Excellent communication skills in English—both spoken and written.
  
• A knack for explaining technical issues in a clear, user-friendly way.
  
• Awareness of cybersecurity principles and best practices.
  
• The ability to stay calm under pressure and prioritize tasks effectively.
  
• A self-driven and accountable approach to work.
  
• Flexibility to adapt in a dynamic, fast-paced environment.