IT System Specialist

• Own and manage the organization's internal business systems, including CRM, HRMS, Recruitment, Ticketing, ERP, and other enterprise applications.
  
• Serve as the primary point of contact for all internal business systems by troubleshooting issues, resolving user queries, and coordinating with vendors for complex technical problems.
  
• Manage system configurations, upgrades, plugins, and version updates while ensuring proper change management, stakeholder communication, and minimal business disruption.
  
• Maintain system documentation and audit records by tracking configuration changes, updates, user activities, and system modifications.
  
• Administer user accounts, roles, and permissions across all business applications in collaboration with business stakeholders and leadership.
  
• Monitor system availability, performance, security, and reliability by performing regular health checks, software updates, and patch management.
  
• Provide first-level technical support, user training, and create Standard Operating Procedures (SOPs), knowledge base articles, and user documentation.
  
• Ensure data accuracy, integrity, backup, and recovery processes are effectively maintained across all business systems.
  
• Manage relationships with software vendors, coordinate issue resolution, oversee support requests, and recommend system optimization or consolidation opportunities to improve operational efficiency.
  
• Implement and maintain operational security best practices while supporting IT Security and Governance teams in ensuring compliance with organizational security standards and policies.
  

Requirements

• Bachelor’s degree in information technology, Computer Science, Engineering, or a related discipline.
  
• Minimum 5+ years of hands-on experience managing and administering enterprise business applications such as CRM, HRMS, Recruitment, Ticketing/ITSM, ERP, or similar business systems.
  
• Proven ability to quickly learn, configure, and support new business applications by leveraging product documentation, knowledge bases, and AI-powered tools such as ChatGPT, Claude, or similar platforms.
  
• Strong expertise in at least one enterprise business application, with hands-on experience in system administration, configuration, customization, or integrations.
  
• Experience in troubleshooting complex technical issues across multiple business systems and driving issues to resolution with minimal supervision.
  
• Good understanding of system configuration management, software upgrades, change management, and release processes, including testing, documentation, and stakeholder communication.
  
• Experience in user access management, role-based permissions, system monitoring, data integrity, backup, and recovery processes.
  
• Strong analytical, problem-solving, and decision-making skills with the ability to manage multiple systems in a fast-paced environment.
  
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively with cross-functional teams including HR, Sales, Operations, and Leadership.
  
• Knowledge of API integrations, workflow automation, reporting tools, and enterprise application best practices will be an added advantage.
  
• Relevant certifications in CRM, HRMS, ERP, ITSM, or other enterprise platforms are preferred but not mandatory.
  

Benefits

• Cashless medical insurance for employees, spouses, and children
  
• Accidental insurance coverage
  
• Life insurance coverage
  
• Retirement benefits including Provident Fund (PF) and Gratuity
  
• ESI*
  
• Complementary meal coupons
  
• Company-paid transportation
  
• Sodexo benefits for income tax savings
  
• Paternity & Maternity Leave Benefit
  
• National Pension Saving
  
• EL encashment
  
• Sick Leave