ITOM Consultant

Responsibilities:

• Delivery of consulting services to install,
configure, and integrate software products from ServiceNow with a focus on the
ITOM based products (discovery, service mapping, configuration management,
event management)

• Develop Custom patters as required through
scripting and software development

• Prepare technical documentation as specified
in customer contracts and as internally required

• Support the development and growth of the
services delivered by InMorphis

• Support sales of software and services
through demonstrations, Proof of Concepts, and customer presentations

• Deliver projects on customer premise or
remotely as required.

• Provide value -based assessments and
workshops to help the customer maximize business results from ServiceNow
software

Requirements

• ServiceNow experience
  with discovery, event management, service mapping, and configuration
  management (CMDB) is crucial
  
• Accreditations /
  certifications in ServiceNow System Administrator and products such as
  Discovery, Service Mapping, and ITOM are preferred
  
• 3 -5 years in a
  consulting position, delivering software implementation engagements
  
• Experience in multiple
  application architectures and supporting technologies
  
• Expertise with
  scripting languages such as PERL, JavaScript, Python, or Shell
  
• Web service proficiency
  (REST, SOAP) as well as XML and JSON knowledge
  
• Thorough knowledge
  and/or experience working with Operating Systems (Linux, Windows)
  
• Knowledge of networking
  concepts such as IP Addressing, Firewalls, ports
  
• Knowledge of relational
  databases (MySQL, MSSQL, Oracle)
  
• ITIL knowledge with the
  ability to relate concepts to implementation strategies • Experience with
  ROI / value propositions for customers software implementation
  
• Excellent
  communications skills required – verbally with all levels of customer IT
  and business management as well as written with technical assessments and
  project related reports
  
• Consultative skills for
  software service delivery to lead customers to improve their processes and
  organizational models.