ITPRO_IN_BM_11262024_Subject Matter Expert (SME) Hotel Management for Property Management System (P

We are seeking a highly skilled and experienced Subject Matter Expert (SME) from the hotel management industry to lead the implementation, optimization, and management of our Property Management System (PMS). The ideal candidate will bridge the gap between hotel operations and technical teams, ensuring the PMS meets operational needs while delivering seamless guest experiences.

Responsibilities

Key Responsibilities:

Operational Analysis & Consultation:

• Evaluate current hotel workflows, including front desk, housekeeping, reservations, and revenue management.
  
• Identify pain points and recommend process improvements using PMS features.
  

System Implementation:

• Collaborate with the technical team to implement and configure the PMS.
  
• Ensure proper integration of the PMS with other systems (e.g., CRM, Channel Manager, POS, and OTAs).
  
• Lead system testing, troubleshooting, and go -live processes.
  

Staff Training & Support:

• Develop training programs and materials tailored to various hotel departments.
  
• Conduct workshops and hands -on training sessions for staff on PMS usage.
  
• Provide ongoing support to ensure user adoption and resolve operational challenges.
  

Performance Monitoring & Optimization:

• Monitor system usage and performance to ensure alignment with operational goals.
  
• Analyze KPIs such as occupancy rates, ADR, RevPAR, and provide actionable insights.
  
• Recommend system enhancements to improve efficiency and guest satisfaction.
  

Project Management:

• Act as the project lead for PMS -related initiatives.
  
• Define project scope, timelines, and deliverables in collaboration with stakeholders.
  
• Coordinate between hotel staff, technical teams, and vendors to ensure project success.
  

Guest Experience Enhancement:

• Identify and implement PMS features that enhance guest interactions (e.g., mobile check -in, personalized services, loyalty program integration).
  
• Ensure compliance with hospitality industry standards and best practices.
  

Stakeholder Liaison:

• Act as a primary point of contact between the PMS provider and the organization.
  
• Communicate effectively with all stakeholders to align on goals and deliverables.
  

Skills & Qualifications

Educational Background:

• Bachelor’s degree in Hotel Management, Hospitality Administration, or a related field. Advanced certifications (e.g., CHRM, CHIA) are a plus.
  

Experience:

• Minimum 5–7 years in hotel management or operations.
  
• Extensive hands -on experience with popular PMS platforms (e.g., Opera, Protel, Cloudbeds).
  

Technical Proficiency:

• Strong understanding of PMS systems and their integration with third -party tools.
  
• Basic knowledge of IT infrastructure and cloud -based solutions.
  

Soft Skills:

• Exceptional problem -solving and analytical skills.
  
• Excellent communication and interpersonal abilities.
  
• Proven track record of staff training and stakeholder engagement.
  

Project Management:

• Experience managing cross -functional teams and delivering projects on time.