ITPRO_IN_BM_11262024_Subject Matter Expert (SME) Hotel Management for Property Management System (P

Responsibilities

Key Responsibilities:

Operational Analysis & Consultation:

• Evaluate current hotel workflows, including front desk, housekeeping, reservations, and revenue management.
  
• Identify pain points and recommend process improvements using PMS features.
  

System Implementation:

• Collaborate with the technical team to implement and configure the PMS.
  
• Ensure proper integration of the PMS with other systems (e.g., CRM, Channel Manager, POS, and OTAs).
  
• Lead system testing, troubleshooting, and go -live processes.
  

Staff Training & Support:

• Develop training programs and materials tailored to various hotel departments.
  
• Conduct workshops and hands -on training sessions for staff on PMS usage.
  
• Provide ongoing support to ensure user adoption and resolve operational challenges.
  

Performance Monitoring & Optimization:

• Monitor system usage and performance to ensure alignment with operational goals.
  
• Analyze KPIs such as occupancy rates, ADR, RevPAR, and provide actionable insights.
  
• Recommend system enhancements to improve efficiency and guest satisfaction.
  

Project Management:

• Act as the project lead for PMS -related initiatives.
  
• Define project scope, timelines, and deliverables in collaboration with stakeholders.
  
• Coordinate between hotel staff, technical teams, and vendors to ensure project success.
  

Guest Experience Enhancement:

• Identify and implement PMS features that enhance guest interactions (e.g., mobile check -in, personalized services, loyalty program integration).
  
• Ensure compliance with hospitality industry standards and best practices.
  

Stakeholder Liaison:

• Act as a primary point of contact between the PMS provider and the organization.
  
• Communicate effectively with all stakeholders to align on goals and deliverables.
  

Skills & Qualifications

Educational Background:

• Bachelor’s degree in Hotel Management, Hospitality Administration, or a related field. Advanced certifications (e.g., CHRM, CHIA) are a plus.
  

Experience:

• Minimum 5–7 years in hotel management or operations.
  
• Extensive hands -on experience with popular PMS platforms (e.g., Opera, Protel, Cloudbeds).
  

Technical Proficiency:

• Strong understanding of PMS systems and their integration with third -party tools.
  
• Basic knowledge of IT infrastructure and cloud -based solutions.
  

Soft Skills:

• Exceptional problem -solving and analytical skills.
  
• Excellent communication and interpersonal abilities.
  
• Proven track record of staff training and stakeholder engagement.
  

Project Management:

• Experience managing cross -functional teams and delivering projects on time.