ITS_Senior Associate

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

The IT Support role involves handling more complex technical issues within a Windows environment, providing in-depth troubleshooting, and supporting advanced system administration tasks.

Key Responsibilities

• Tasks

  • Manage and resolve incidents, including complex hardware, software, and network issues.

  • Conduct detailed diagnostics to identify and resolve root causes of recurring or complex problems.

  • Resolve advanced Windows operating system issues, including system crashes, blue screens, and software conflicts.

  • User access administration

  •  

    Providing access to users as per the process defined

  • Maintenance of Active Directory security groups for managing access permission on file shares

  • Managing MS-Exchange email distribution lists

  • Providing/Removing access to engineering tools

  • Ticket handling through SMT (Remedy) or any ticketing tool & documentation

• System Administration:

  • Manage and troubleshoot issues related to Windows Server, including Active Directory, DNS, DHCP, and Group Policy.

  • Perform advanced tasks such as system imaging, software deployment, and virtual machine management.

  • Oversee backup and recovery procedures to ensure data integrity and availability.

  • Implement and manage security measures, including antivirus, patch management, and encryption.

• Documentation and Reporting:

  • Maintain thorough documentation of technical issues, resolutions, and procedures for future reference.

  • Generate reports on incident trends, system performance, and user satisfaction to identify areas for improvement.

  • Collaborate with Level 1 support and other IT teams to improve overall service delivery.

• Preferred -Relevant certifications such as MCP, ITIL concepts

Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.