IVR tester

Technical Expertise
Knowledge of AWS technologies such as AWS Lambda, AWS Glue Job, Amazon Athena and Amazon S3.
Hands on experience in API Testing using postman, supertest API frameworks
Knowledge on System Integration Testing
Knowledge on Authentication/session flows
extensive experience in testing process involving Contact Centre products like Amazon Connect
Define and execute test strategy, test plan, and test approach
coordinating defect resolution across multiple teams
Strong written communication to tailor messages for both business and technology teams
Problem solving to identify root causes of issues and making risk based decisions
Provide status reporting, risk identification, impact analysis and mitigation plans
Hands-on experience with AWS Connect
Proven experience in Test Lead role

Nice to Have
Knowledge of CI/CD and tools (GitHubActions, Codefresh, Terraform).
Proven skill in communicating and collaborating with analysts and engineers within the team.