Java Application/Production Support - L2/L3

Experience for Senior: 5 - 8 years

•            Roles : Java Application/Production Support

•            Responsibilities

o            Investigate and drive support resolution with senior external clients. internal stakeholders

and other Marquee engineering teams Serve as point of escalation for support issues from L1

o            Automate manual processes to increase efficiency and reduce risk.

o            Participate in on-call rotations and respond to incidents as needed.

o            Continuously improve processes and systems to increase reliability and reduce risk.

o            Influence and suggest improvements on roadmap for enhancing Marquee client experience.

o            Create documentation /runbooks and code snippets to share with clients and internal

engineering teams

o            Providing mentorship and guidance to junior team members to ensure successful resolution

of issues Develop and mature the SRE strategy to ensure scalability, reliability, and performance of

our platforms.  [Senior Role]

Internal - General

Use

o            Troubleshoot and resolve complex technical issues, collaborating with cross-functional

teams as needed. Work closely with the engineering team to drive resolution of client issues. 

[Senior Role]

•            Must Have Skills

o            Primary Skill

            Hands on experience in programming languages - Java

            Debugging API calls, writing quality-of-life snippets for clients

            Creating scripts for debug tooling

            Basic knowledge Of UI and API integration

            Basic knowledge Of SQL

            Presentable to clients and a clear, empathetic communicator able to talk to clients and

stakeholders with confidence.

            Willing to execute on support issues while also building out the function and automating

resolution of repeat issues

o    Secondary Skills

•         Experience with working in UNIX environment

•         Hands on experience in scripting languages Shell script or Perl

•         Basic knowledge of RDBMS environments such as Sybase ASE/IQ, Oracle or DB2 etc.