Java L2 Support

Experience Required: 5+ Years

Work Model: Rotation-based 24x5 coverage

Job Summary:

We are seeking a highly skilled and self-motivated Java L2 Support Engineer to join our offshore team in Hyderabad. This role involves providing Level 2 application support, participating in development and maintenance activities, and collaborating with both offshore and onshore teams. Excellent communication, ownership, and problem-solving skills are essential.

Key Responsibilities:

L2 Support (Core Services):

•?  ?Provide Level 2 support for core services during rotating 24x5 shifts.

•?  ??Handle support requests independently; escalate to onshore L3 team only when necessary.

•?  ??Track and document all issues, including resolution steps and follow-ups.

•?  ??Lead weekly Wednesday morning on-call reviews, ensuring proper hand-offs and follow-ups.

•?  ??Handoff unresolved issues to the next shift at end of day.

Development:

•?  ?Collaborate with onshore developers for development-related tasks.

•?  ??Participate in scrum meetings and project discussions during US overlap hours.

•?  ??Take ownership of assigned development tasks and ensure seamless cross-shift communication.

Maintenance:

•?  ?Execute LCM (Lifecycle Management) and maintenance tasks as required.

•?  ??Coordinate and communicate effectively with onshore points of contact.

Business Knowledge:

•?  ?Develop familiarity with Schneider’s business model, terminology, and acronyms.

•?  ??Join business discussions during overlap with US first shift when appropriate.

Key Skills:

Primary Technical Skills:

•?  ?Java, Spring Boot

•?  ??Relational Databases (e.g., MySQL, PostgreSQL)

•?  ??GitHub (version control and collaboration)

Secondary/Preferred Skills:

•?  ?Python, JavaScript

•?  ??Kafka, MongoDB

•?  ??Snowflake (optional)

Soft Skills:

•?  ?Strong verbal and written communication

•?  ??Self-starter with the ability to work independently

•?  ??Proactive issue resolution and collaborative approach

•?  ??Organized with attention to detail

Shift Requirements:

•?  ?Must be willing to work in a rotating 24x5 support schedule

•?  ??Flexibility to adjust to shift hand-offs and overlap meetings with US-based teams

Key Skills:

Primary Technical Skills:

•?  ?Java, Spring Boot

•?  ??Relational Databases (e.g., MySQL, PostgreSQL)

•?  ??GitHub (version control and collaboration)

Secondary/Preferred Skills:

•?  ?Python, JavaScript

•?  ??Kafka, MongoDB

•?  ??Snowflake (optional)

Soft Skills:

•?  ?Strong verbal and written communication

•?  ??Self-starter with the ability to work independently

•?  ??Proactive issue resolution and collaborative approach

•?  ??Organized with attention to detail

Shift Requirements:

•?  ?Must be willing to work in a rotating 24x5 support schedule

•?  ??Flexibility to adjust to shift hand-offs and overlap meetings with US-based teams