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Jewelery Store Manager

icon building Company : Weekday Ai
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Jewelery Store Manager

This role is for one of the Weekday's clients

Salary range: Rs 1000000 - Rs 1200000 (ie INR 10-12 LPA)

Min Experience: 4 years

Location: Pune

JobType: full-time

Eligibility Criteria

Education & Certification:

  • Bachelor’s degree from a reputed university/college.
  • Proficiency in MS Office, especially Excel, is a must.

Knowledge:

  • Strong understanding of retail store operations.
  • Selling and customer service expertise.
  • Knowledge of jewelry categories (Gold, Diamond, Platinum, Silver) will be an added advantage.
  • Familiarity with MIS reporting.

Skills:

  • Excellent spoken and written communication skills in English and regional language.
  • Proficiency in POS systems, ERP, or SAP.
  • Advanced Excel and spreadsheet handling skills.
  • Strong customer handling and problem-solving abilities.

Experience:

  • 4–5 years of relevant experience in front-end retail operations at Assistant Manager/Store Manager level, preferably with an established retail brand.
  • Hands-on experience in customer queries and grievance handling.

Suitability Criteria

Success Behaviors:

  • Enthusiastic and passionate about selling.
  • Strong interpersonal and influencing skills.
  • Analytical mindset with problem-solving ability.
  • Resilient under pressure and capable of handling conflicts.
  • Team-oriented with warmth and empathy.
  • Highly organized and willing to take ownership.
  • Quick learner with research-oriented approach.

Willingness:

  • Flexibility to work across locations in India.
  • Ability to work evenings, weekends, and extended hours during festive/peak seasons.
  • Commitment to a 9-hour shift with strict adherence.

Key Responsibilities (KRA/KPI):

  • Communicate effectively with customers and provide complete product details.
  • Influence and sell jewelry across categories while addressing customer queries.
  • Manage customer follow-ups to build lasting relationships.
  • Ensure store cleanliness, safety, and presentation standards are consistently maintained.
  • Handle payment transactions and merchandise delivery preparation.
  • Contribute to overall team goals and sales targets.
  • Maintain accurate inventory records and anticipate customer demand.
  • Prepare sales and customer relations reports; analyze feedback and resolve complaints.
  • Retain existing customers and attract new ones.
  • Coordinate with internal teams for smooth store operations.
  • Work on ERP systems and retail platforms such as Magento, Ameo, etc.

Skills

  • Store Management
  • Customer Handling
  • Sales & Influencing
  • POS/ERP/SAP Systems
  • Inventory Management
  • MIS Reporting
Original job Jewelery Store Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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