Jewelery Store Manager

This role is for one of the Weekday's clients

Salary range: Rs 1000000 - Rs 1200000 (ie INR 10-12 LPA)

Min Experience: 4 years

Location: Pune

JobType: full-time

Eligibility Criteria

Education & Certification:

• Bachelor’s degree from a reputed university/college.
• Proficiency in MS Office, especially Excel, is a must.

Knowledge:

• Strong understanding of retail store operations.
• Selling and customer service expertise.
• Knowledge of jewelry categories (Gold, Diamond, Platinum, Silver) will be an added advantage.
• Familiarity with MIS reporting.

Skills:

• Excellent spoken and written communication skills in English and regional language.
• Proficiency in POS systems, ERP, or SAP.
• Advanced Excel and spreadsheet handling skills.
• Strong customer handling and problem-solving abilities.

Experience:

• 4–5 years of relevant experience in front-end retail operations at Assistant Manager/Store Manager level, preferably with an established retail brand.
• Hands-on experience in customer queries and grievance handling.

Suitability Criteria

Success Behaviors:

• Enthusiastic and passionate about selling.
• Strong interpersonal and influencing skills.
• Analytical mindset with problem-solving ability.
• Resilient under pressure and capable of handling conflicts.
• Team-oriented with warmth and empathy.
• Highly organized and willing to take ownership.
• Quick learner with research-oriented approach.

Willingness:

• Flexibility to work across locations in India.
• Ability to work evenings, weekends, and extended hours during festive/peak seasons.
• Commitment to a 9-hour shift with strict adherence.

Key Responsibilities (KRA/KPI):

• Communicate effectively with customers and provide complete product details.
• Influence and sell jewelry across categories while addressing customer queries.
• Manage customer follow-ups to build lasting relationships.
• Ensure store cleanliness, safety, and presentation standards are consistently maintained.
• Handle payment transactions and merchandise delivery preparation.
• Contribute to overall team goals and sales targets.
• Maintain accurate inventory records and anticipate customer demand.
• Prepare sales and customer relations reports; analyze feedback and resolve complaints.
• Retain existing customers and attract new ones.
• Coordinate with internal teams for smooth store operations.
• Work on ERP systems and retail platforms such as Magento, Ameo, etc.

Skills

• Store Management
• Customer Handling
• Sales & Influencing
• POS/ERP/SAP Systems
• Inventory Management
• MIS Reporting