Jewellery Store Manager

This role is for one of the Weekday's clients

Salary range: Rs 800000 - Rs 1000000 (ie INR 8-10 LPA)

Min Experience: 4 years

Location: Pune

JobType: full-time

The Jewellery Store Manager is responsible for driving sales, delivering exceptional customer experience, and ensuring smooth day-to-day store operations. This role involves leading customer interactions, managing inventory, coordinating with internal teams, and maintaining high standards of store presentation and service.

Key Responsibilities

• Engage with customers to understand their needs and effectively present jewellery products with complete and accurate descriptions.
• Influence purchase decisions through consultative selling and strong product knowledge.
• Address customer queries, concerns, and objections in a professional and timely manner.
• Follow up with customers to build long-term relationships and drive repeat business.
• Ensure the store is clean, secure, and visually appealing at all times.
• Oversee billing and payment transactions and ensure proper preparation of merchandise for delivery.
• Contribute to team goals by supporting colleagues and achieving collective sales targets.
• Monitor store inventory levels, anticipate customer demand, and ensure optimal stock availability.
• Prepare sales reports and customer relationship insights by analyzing sales data and identifying trends, complaints, and improvement opportunities.
• Focus on customer retention by maintaining relationships with existing clients and onboarding new customers.
• Coordinate with internal departments for smooth operations, deliveries, and issue resolution.
• Utilize ERP systems and retail software (such as Magento, Ameo, or similar platforms) for inventory management, billing, and reporting.

Skills

• Jewellery Sales & Retail Operations
• Customer Relationship Management
• Store Operations & Inventory Control
• Team Coordination
• ERP & Retail Systems
• Sales Reporting & Analysis
• Customer Retention & Relationship Building