Jewellery Store Manager

This role is for one of the Weekday's clients

Salary range: Rs 700000 - Rs 1600000 (ie INR 7 - 16 LPA)

Min Experience: 4+ years

Location: Bengaluru, Bhagalpur, Bihar, India, Darbhanga, Bihar, India, Sambalpur, Odisha, India, Cuttak, Pune, Nashik, Maharashtra, India, Jodhpur, Rajasthan, India, Hyderabad, Telangana, India, Dehradun, Uttarakhand, India, Asansol, West Bengal, India, Moradabad, Uttar Pradesh, India, Jaipur, Rajasthan, India

JobType: full-time

Key Responsibilities

Store Operations

• Manage the day-to-day operations of the showroom while ensuring adherence to established SOPs and operational standards.
• Maintain high visual merchandising, cleanliness, and overall showroom presentation.
• Ensure smooth store operations with a focus on customer satisfaction and service excellence.

Sales & Business Performance

• Drive showroom sales and achieve revenue, profitability, and growth targets.
• Monitor key business metrics including conversion rates, customer retention, inventory turnover, and sales performance.
• Develop and implement local sales initiatives to maximize footfall and business growth.
• Execute promotional campaigns and support in-store marketing activities.

Financial Management

• Own the showroom P&L and ensure optimal utilization of operational budgets.
• Monitor revenue, expenses, and profitability while identifying opportunities to improve financial performance.
• Support budgeting, forecasting, and business planning activities.

Inventory & Operations Control

• Ensure accurate inventory management, stock reconciliation, and loss prevention.
• Monitor inventory movement and optimize stock levels to improve inventory turnover.
• Coordinate with supply chain and merchandising teams to maintain product availability.

Team Leadership

• Lead, motivate, and develop the showroom team to deliver exceptional customer experiences.
• Set performance goals, conduct regular performance reviews, and provide coaching and mentoring.
• Support recruitment, onboarding, employee engagement, and retention initiatives.
• Identify training needs and facilitate continuous learning and skill development.

Customer Experience

• Build strong customer relationships and ensure a premium shopping experience.
• Resolve customer concerns promptly while maintaining high service standards.
• Drive customer loyalty, repeat business, and long-term retention.

Compliance & Process Excellence

• Ensure compliance with company policies, operational procedures, and retail standards.
• Promote continuous improvement across store operations and business processes.
• Maintain accurate operational reports and business performance dashboards.

Required Qualifications

• Bachelor's degree in Business, Retail Management, Commerce, or a related field.
• Proven experience managing a retail showroom, preferably within the jewellery or luxury retail industry.
• Strong knowledge of retail operations, sales management, inventory control, and customer service.
• Experience managing store profitability and P&L.
• Excellent leadership, communication, and team management skills.
• Strong analytical and problem-solving abilities.
• Customer-focused mindset with the ability to deliver outstanding service.

Preferred Qualifications

• Experience in jewellery retail or luxury retail.
• Strong understanding of showroom operations and visual merchandising.
• Experience planning and executing in-store marketing activities.
• Familiarity with retail POS and inventory management systems.

Must-have Skills

• Store Management
• Retail Operations
• Sales Management
• P&L Management
• Team Leadership
• Customer Relationship Management
• Inventory Management

Good-to-have Skills

• Jewellery Sales
• Luxury Retail
• Visual Merchandising
• Customer Retention
• Retail Marketing
• Business Development