Jewelry Store Manager

This role is for one of Weekday’s clients
Salary range: Rs 500000 - Rs 600000 (ie INR 5-6 LPA)
Min Experience: 4 years
Location: Ahmedabad
JobType: full-time

About the Role:
We are seeking a highly motivated and experienced Jewelry Store Manager to lead operations at one of our premier jewelry outlets. This role is ideal for someone with a strong background in store management and jewelry sales, who thrives in a customer-centric environment and can drive the store's performance through operational excellence and high-quality customer engagement.

As the Store Manager, you will oversee daily store functions, manage team performance, and ensure exceptional service delivery. You will play a crucial role in representing our brand, influencing customer buying decisions, and contributing to the store’s revenue and growth targets.

Key Responsibilities:

• Customer Interaction & Sales:
• Greet and assist walk-in customers, offering expert advice and product information.
• Effectively communicate complete product descriptions and benefits to influence and close sales.
• Build lasting customer relationships through proactive follow-ups and exceptional service.
• Address and resolve customer queries, concerns, or complaints with a solution-oriented approach.
• Store Operations & Team Management:
• Ensure the store is clean, organized, and meets high visual merchandising (VM) standards at all times.
• Oversee daily operations including opening/closing procedures, transaction handling, and stock display.
• Lead by example and motivate store staff to achieve sales targets and maintain service excellence.
• Coordinate with internal departments such as inventory, supply chain, and marketing for seamless operations.
• Inventory Management & Reporting:
• Monitor and maintain store inventory levels; conduct regular checks to ensure stock availability and accuracy.
• Forecast product demand and communicate requirements to the procurement team.
• Analyze sales trends and customer feedback to prepare sales and customer relations reports.
• Utilize ERP systems such as Magento and Ameo for inventory, billing, and order processing.
• Customer Experience & Loyalty:
• Focus on retaining both existing and new customers by ensuring high-quality service and personalized engagement.
• Maintain detailed customer records and preferences to tailor future interactions and recommendations.
• Drive customer loyalty initiatives and implement strategies to enhance repeat business.

Requirements:

• Minimum 4 years of experience in retail store management, preferably in the jewelry or luxury retail sector.
• Proven track record in sales achievement and team leadership.
• Strong interpersonal and communication skills with a customer-first mindset.
• Proficiency in using retail ERP platforms such as Magento, Ameo, or similar systems.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced retail environment.
• Detail-oriented with strong problem-solving and decision-making abilities.