Jewelry Store Manager

This role is for one of the Weekday's clients

Salary range: Rs 800000 - Rs 1000000 (ie INR 8-10 LPA)

Min Experience: 4 years

Location: Chennai

JobType: full-time

Education & Certifications

• Bachelor’s degree from a reputed university/college.
• Proficiency in MS Office; advanced Excel skills are a must.

Knowledge

• Strong understanding of retail store operations.
• Expertise in selling and customer service.
• Good knowledge of Jewellery (Gold, Diamond, Platinum, and Silver) is an added advantage.
• Familiarity with MIS reporting.

Skills

• Excellent spoken and written communication skills in English and regional languages.
• Strong computer literacy.
• Proficiency in ‘Point of Sale’ (POS) systems / ERP / SAP.
• Advanced knowledge of Excel and spreadsheets.

Experience

• Minimum 4–5 years of relevant experience in front-end retail operations as an Assistant Manager / Store Manager.
• Preferably from an established retail brand.
• Experience in handling customer queries and grievance resolution.

Suitability Criteria

Success Behaviors

• Enthusiastic with a strong passion for selling.
• Excellent interpersonal and influencing skills.
• Analytical mindset with strong problem-solving ability.
• Ability to handle pressure and conflict effectively.
• People-oriented with warmth, empathy, and strong team spirit.
• Highly organized and willing to take ownership.
• Research-driven with a continuous learning approach.

Willingness & Availability

• Job location: Across India.
• Flexibility to work evenings, weekends, and extended hours during festive or peak seasons.
• Adherence to 9-hour shift schedules.

Key Responsibilities (KRA/KPI)

• Engage with customers and provide detailed product descriptions to influence purchasing decisions.
• Drive jewellery sales through effective customer engagement and relationship-building.
• Address customer queries and ensure grievance resolution.
• Maintain follow-ups with customers to enhance retention.
• Ensure store cleanliness, safety, and customer-ready presentation.
• Manage payment transactions and prepare merchandise for delivery.
• Contribute to team goals by supporting colleagues and ensuring collective success.
• Maintain accurate inventory levels by monitoring stock and anticipating customer demand.
• Prepare sales and customer service reports; analyze trends, complaints, and suggestions for improvement.
• Strengthen customer loyalty by retaining both new and existing clients.
• Coordinate with cross-functional teams to ensure smooth operations.
• Work on ERP systems and retail platforms (e.g., Magento, Ameo).

Core Skill Focus: Jewelry Sales, Retail Operations, Customer Service, Inventory Management, Team Leadership