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We are seeking a proactive and detail-oriented License Manager to support and manage the procurement, compliance, optimization, and renewal of software licenses across the organization. This role plays a critical part in ensuring cost-effective use of software, license compliance with vendor agreements, and alignment with internal IT governance policies. You will work with internal stakeholders and external vendors to manage licensing for Tier 1 and Tier 2 software publishers
Key Responsibilities:
- Monitor and manage software license compliance across multiple vendors (e.g., Microsoft, VMware, Adobe, Citrix).
- Ensure alignment with contractual terms and internal usage policies.
- Coordinate internal audits and support vendor audits with accurate license data.
- Track license entitlements, deployments, and usage throughout the software lifecycle.
- Maintain up-to-date records in software asset management tools (e.g., ServiceNow, Flexera, Snow).
- Work with IT operations to identify underused or overutilized assets for optimization.
- Support license procurement and renewal processes in collaboration with procurement and legal teams.
- Interpret complex license agreements and advise on best practices for use.
- Liaise with vendors and resellers for quotes, renewals, true-ups, and support escalations.
- Prepare usage reports, license position summaries, and compliance dashboards.
- Recommend cost-saving opportunities by identifying redundant or unused licenses.
- Support internal chargeback processes for license usage reporting.
- Contribute to the refinement and automation of software license tracking processes.
- Assist in developing standard operating procedures and knowledge base documentation.
Required Skills & Qualifications:
- Bachelor's degree in IT, Business Administration, or a related field.
- 4+ years of experience in software license management or software asset management (SAM).
- Strong knowledge of license models for Tier 1 vendors (e.g., Microsoft, VMware, Oracle, Adobe).
- Familiarity with software asset management platforms (e.g., ServiceNow, Snow, Flexera).
- Understanding of ITIL practices and software lifecycle concepts.
- Intermediate to advanced Excel skills, including strong command over formulas, logic, and data analysis.
- Ability to analyze large datasets and prepare reports.
- Good negotiation and communication skills for working with vendors and stakeholders.
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