JSM - Executive -Guntur

Roles and Responsibilities:

1. Customer Relationship & Case Management

• Own and manage assigned JSM cases from login completion until final disbursement.
  
  


• Act as the single point of contact for customers throughout the loan process.
  
  


• Collect required documents, signatures, and consent letters from customers.
  
  


• Support customers during bank visits whenever required.
  
  


• Provide regular updates and ensure a smooth customer experience.
  
  

2. Bank Coordination & Relationship Management

• Build and maintain strong working relationships with assigned bank branches and officials.
  
  


• Coordinate loan inspections, sanction approvals, documentation, and tranche disbursements.
  
  


• Follow up regularly with branch managers and loan officers to expedite case processing.
  
  


• Resolve bank queries and documentation issues within agreed timelines.
  
  

3. Loan Processing & Timeline Management

• Ensure timely completion of all loan processing stages, including inspections, sanctions, documentation, and disbursements.
  
  


• Monitor each case closely and drive adherence to defined turnaround times (TATs).
  
  


• Ensure second tranche disbursement is completed within 10 days of commissioning report upload.
  
  


• Escalate delays, non-cooperation, or high-risk cases to the Reporting Manager and AGM - JSM Loans.
  
  

Rejected, Cancelled & Refund Cases                                         

• Update rejected or cancelled cases on the Freyr Energy Platform (FEP) with accurate reasons.
  
  


• Coordinate with the JSM Login Team for case re-login when customers wish to continue.
  
  


• Arrange alternate bank details within 4 working days for reprocessing.
  
  


• Upload supporting documents for refund and rejection-related cases.
  
  

Requirements