JSM Executive - Lucknow

Responsibilities

• Manage assigned JSM cases comprehensively, guiding them from the login stage through to final disbursement.
  
  


• Serve as the dedicated contact for clients, facilitating smooth interactions and providing consistent progress updates throughout the loan journey.
  
  


• Gather all necessary documentation, signatures, and consent forms from applicants and accompany them to bank visits as needed.
  
  


• Cultivate and sustain productive relationships with designated bank branches and their officials to facilitate smooth operations.
  
  


• Orchestrate loan inspections, sanction approvals, documentation, and tranche releases while following up with branch leadership to accelerate processing.
  
  


• Address and resolve bank-related queries and documentation discrepancies within established deadlines.
  
  


• Oversee the timely execution of all loan processing phases, including inspections, sanctions, documentation, and disbursements.
  
  


• Monitor case progress closely to ensure adherence to specific turnaround times (TATs) and guarantee that second tranche disbursements occur within 10 days of the commissioning report upload.
  
  


• Escalate delays, uncooperative parties, or high-risk scenarios to the Reporting Manager and AGM - JSM Loans.
  
  


• Accurately log rejected or cancelled cases on the Freyr Energy Platform (FEP) with precise reasoning.
  
  


• Collaborate with the JSM Login Team to facilitate case re-login for customers wishing to proceed.
  
  


• Secure alternative bank details within four working days to enable case reprocessing.
  
  


• Upload all supporting documentation required for refund and rejection cases.
  
  


• Maintain accurate records on the Freyr Energy Platform (FEP) and JSM portal, including uploading UTR details and payment proofs post-disbursement.
  
  


• Prepare and submit daily, weekly, and visit planning reports in accordance with organizational requirements.
  
  


• Collaborate effectively with Sales, Loans, Liaison, and Collections teams to identify recurring documentation or KYC issues.
  
  


• Contribute feedback to drive process improvements and support initiatives designed to boost loan approval rates and client satisfaction.
  
  

Requirements

Requirements

• Bachelor's degree in any discipline.
  
  


• Minimum 60% marks in both 10th and 12th standard.
  
  


• Proficiency in English and the local language of the assigned location; knowledge of Hindi is preferred.
  
  


• Valid two-wheeler driving license and ownership of a two-wheeler vehicle.
  
  


• Basic to intermediate proficiency in MS Excel.
  
  


• Comfortable using mobile applications and digital platforms for daily reporting and case tracking.
  
  


• Strong communication, customer handling, and relationship management skills.
  
  

Benefits