Jul'26 : Backend Support : India Team Leader, Business Services

Job Description: Team Lead Business Process

Position: Team Lead Business Process

Experience : 4 - 8 Years including 2 years team handling experience

Job Summary

We are looking for an experienced Team Lead Business Process to lead and manage a team responsible for delivering high-quality business process operations. The ideal candidate will have strong leadership, stakeholder management, and process improvement skills, with the ability to drive operational excellence while ensuring service quality and team performance.

Key Responsibilities

• Lead, mentor, and motivate a team to achieve operational and business objectives.

• Monitor daily operations, productivity, and quality metrics to ensure service level agreements (SLAs) and key performance indicators (KPIs) are met.

• Identify process improvement opportunities and implement best practices to enhance efficiency and customer satisfaction.

• Coordinate with cross-functional teams to resolve operational issues and ensure seamless process execution.

• Conduct regular performance reviews, coaching sessions, and training programs for team members.

• Prepare and present operational reports, dashboards, and performance metrics to management.

• Manage escalations and ensure timely resolution of customer or business issues.

• Ensure compliance with company policies, quality standards, and regulatory requirements.

• Support workforce planning, resource allocation, and capacity management.

• Drive employee engagement, team development, and a positive work environment.

Required Qualifications

• Bachelor's degree in Business Administration, Commerce, Management, or a related field.

• 48 years of experience in business process operations, with at least 2 years in a team leadership role.

• Strong knowledge of business process management and operational excellence.

• Proven experience in people management, coaching, and performance management.

• Excellent communication, interpersonal, and stakeholder management skills.

• Strong analytical and problem-solving abilities.

• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and reporting tools.

• Ability to manage multiple priorities in a fast-paced environment

Preferred Skills

• Experience with process improvement methodologies

• Experience in customer service, shared services, or business process environments.

• Familiarity with reporting and dashboard tools such as Power BI or Tableau.

Key Competencies

• Leadership and Team Management

• Process Improvement

• Operational Excellence

• Stakeholder Management

• Decision-Making

• Problem Solving

• Communication and Presentation

• Time Management

• Conflict Resolution

• Performance Management

• Success Metrics

• Achievement of operational KPIs and SLAs.

• Improved team productivity and quality performance.

• Successful implementation of process improvement initiatives.

• High employee engagement and retention.

• Positive customer and stakeholder satisfaction scores.

Interview Details

Date: 13th Jul till 24th Jul

No interviews on Saturday & Sunday

Time: 12:00 PM 1:30 PM

Dress Code: Formals Only

Location:
10th Floor, Towers D & E,
Grand Canyon, ASF Insignia SEZ,
Gwal Pahari, Gurgaon, Haryana – 122003
 

Contact: Shivangi Chauhan ( [email protected] )