Junior Compliance Officer

Junior Compliance Officer

Qualification: Bachelor's / Master's Degree

Job Summary

We are hiring a Junior Compliance Officer for a financial services .The ideal candidate will be responsible for auditing customer calls, monitoring compliance standards, handling customer complaints, and ensuring adherence to company policies and procedures.

As most customer interactions are conducted in Hindi, excellent Hindi and English communication and comprehension skills are mandatory.

Responsibilities

• Audit and review customer calls to ensure compliance with company policies, quality standards, and regulatory guidelines.
  

• Monitor Hindi customer interactions to identify compliance violations, communication gaps, and service-quality issues.
  

• Handle customer complaints and coordinate with relevant departments to ensure timely resolution.
  

• Maintain accurate records of call audits, complaints, and corrective actions.
  

• Prepare daily, weekly, and monthly compliance and quality audit reports.
  

• Identify recurring issues and recommend process improvements.
  

• Escalate serious complaints and compliance concerns to the appropriate teams.
  

• Ensure customer interactions comply with internal policies and applicable financial services regulations.
  

Requirements

• Bachelor's or Master's Degree from a recognized institution.
  

• 1–2 years of experience in compliance, call auditing, quality assurance, customer service, or complaint management.
  

• Fluency in Hindi and English (speaking, listening, and comprehension) is mandatory.
  

• Ability to identify compliance issues and evaluate call quality.
  

• Previous experience in NBFC, Banking, Fintech, Financial Services, BPO Quality Assurance, or Call Auditing.
  

• Familiarity with customer complaint management and compliance monitoring.