Junior Customer Success Manager

We are searching for communicative candidates who are proactive and passionate about company products and the clients they serve. Account managers will act as a point of contact for their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of the client.  

Responsibilities

• Communicating with clients to understand their needs and explain product value.
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Maintaining updated knowledge of company products and services.
• Collecting and analyzing data to learn more about consumer behavior.
• Identifying industry trends.
• Resolving complaints and preventing additional issues by improving processes.

Requirements

• Proven work experience as a Customer success or freshers also can apply
• BA/BS degree in Business Administration or relevant field
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Strong verbal and written communication skills
• Adaptability and strong problem-solving skills.
• Excellent active listening skills.
• Understanding of consumer behaviors and industry trends.
• Extensive, accurate product knowledge.