Junior Specialist - Accounts Resolution

Key Responsibilities:

Collect and verify patient insurance information accurately.

Handle inbound calls regarding billing statements and explain charges.

Set up and manage patient payment plans based on financial policies.

Process and confirm patient payments over the phone securely.

Assist patients in understanding and resolving insurance denials and appeals.

Document all patient interactions and updates in the system promptly.

Maintain compliance with HIPAA and organizational privacy policies.

Deliver clear, compassionate, and professional service in every interaction.

Qualifications:

Any degree.

Prior experience in a medical call center or billing office is a plus.

Strong communication and problem-solving skills.

Familiarity with insurance terms, billing processes, and EHR systems.

Same Posting Description for Internal and External Candidates