Key Account Director

This role is for one of the Weekday's clients

Min Experience: 12 years

Location: Thiruvananthapuram, Kochi

JobType: full-time

The Key Account Director (KAD) oversees strategic client partnerships within the U.S. market. This position holds direct responsibility for revenue, cultivates executive-level relationships, and fosters account expansion through trusted collaboration, business acumen, and effective teamwork with delivery teams.

Primary Responsibilities

● Serve as the senior point of contact to manage and expand relationships with designated key clients.

● Formulate and implement account strategies aimed at meeting an annual revenue goal of USD 3–5 million across the client portfolio.

● Identify and capitalize on opportunities for cross-selling and up-selling aligned with client requirements.

● Collaborate closely with Delivery Directors, project managers, and technical teams to ensure client satisfaction and strategic alignment.

● Act as the primary escalation contact for issues, resolving them efficiently and effectively.

● Lead Executive Business Reviews (EBRs) and conduct regular client check-ins.

● Monitor market trends and deliver valuable insights to clients and InApp leadership.

● Negotiate contract renewals, agreements, and commercial terms.

● Provide senior management with reports on account performance, pipeline status, and forecasts.

● Work alongside sales and marketing teams to strengthen and expand the company's presence within client organizations.

Essential Qualifications

● Bachelor’s or Master’s degree in IT, Computer Science, Engineering, or a related field, or equivalent professional experience. An MBA is preferable but not mandatory.

● Over 12 years of experience in IT services or consulting, including a minimum of 5 years in enterprise account management or strategic sales.

● Proven track record of achieving or surpassing multi-million-dollar revenue objectives.

● Excellent communication skills, with the ability to influence and establish relationships at an executive level.

● Experience managing major accounts within sectors such as manufacturing, construction, financial services, or technology.

● Familiarity with IT service offerings, including custom software development, cloud services, digital transformation, and AI/data solutions.

● Strong analytical and strategic capabilities, able to manage detailed tasks while maintaining focus on overall business goals.

● Comfortable working within cross-cultural teams in a global environment.

● Willingness to travel domestically and internationally, approximately 20–30% of the time.

Skills

Account Management

Stakeholder Management