We’re seeking a Key Account Manager who thrives in ambiguity, moves fast, and takes ownership like an entrepreneur. This is not a role with predefined playbooks — you’ll be the one creating them.
You will lead and grow key e-commerce and quick commerce accounts, managing everything that drives performance — from P&L ownership to platform visibility, supply chain efficiency, and ROI. If you enjoy problem-solving, identifying growth opportunities, and executing with intent, this role is for you.
Key Responsibilities
📊 P&L Ownership
Take complete ownership of business performance for assigned accounts.
Identify and implement strategies to drive growth, improve efficiency, and ensure profitability.
🤝 Platform Relationships
Build strong relationships with category, marketing, and commercial teams on partner platforms.
Ensure strong brand visibility and representation across campaigns and initiatives.
🚚 Operations & Supply
Finalize assortments and ensure smooth coordination with supply chain teams for forecasting and fill rates.
Maintain operational hygiene in returns, claims, and reconciliations.
📈 Campaigns & Visibility
Drive platform campaigns and visibility initiatives across pricing, content, and merchandising.
Lead execution for brand moments, seasonal peaks, and promotional events.
💰 Planning & Budgeting
Develop and manage the annual marketing calendar and spending plans for your platforms.
Allocate budgets strategically based on ROI, seasonality, and brand objectives.
Continuously monitor performance and optimize in real-time.
🔍 Insights & Impact
Analyze consumer behavior, competitor actions, and platform analytics to uncover growth insights.
Translate data-driven insights into actionable plans and measurable impact.
⚙️ Cross-functional Collaboration
Partner closely with Brand, Supply Chain, Finance, and Analytics teams to deliver end-to-end results.
Lead initiatives around product launches, fill-rate optimization, and platform performance audits.
What You Bring
3–7 years of experience in FMCG, Food, or Consumer Goods industries.
Proven success managing e-commerce or quick commerce platforms.
Strong analytical and decision-making skills with advanced proficiency in Excel and data interpretation.
Excellent stakeholder management and cross-functional coordination skills.
A growth mindset with a bias for action, curiosity for insights, and a passion for results.
Bachelor’s or MBA from a Tier 1 or Tier 2 institute preferred.
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